E-Commerce Lead - Malaysia

Somethinc - BeautyHaul; Petaling Jaya; On-site; MYR 200,000 - 250,000; Full time

Job description

Responsibilities

• Develop and implement effective e-commerce growth strategies to identify and capture market opportunities, and new product launch plan.
• Optimize end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up.
• Manage and maintain e-commerce platforms, make promotion plan, store design, including product listings, pricing and inventory management.
• Enhance customer experience by working closely with other departments, such as marketing, content and customer service.
• Manage Live Streaming Team, Schedule, Target, and LS Frame.
• Analyse data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement.
• Collaborate with cross-functional teams, including development, marketing and customer service, to execute online campaigns and promotions to attract leads.
• Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.
• Maintain close relationship with the RM each market places.