E-commerce KYC Immediate hiring- Mandarin speaker

Concentrix; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global provider of customer experience solutions, Concentrix is hiring an E-commerce KYC specialist. The role involves conducting KYC checks, fraud detection, and providing customer service support while analyzing transaction patterns. Candidates should possess strong communication skills and a background in customer service.

Qualifications

• Experience in customer service and KYC processes preferred.
• Fluency in Mandarin is required.
• Proficient in analyzing transaction patterns.

Responsibilities

• Conduct thorough KYC checks and monitor customer activities.
• Implement and maintain fraud detection strategies.
• Collaborate with teams to ensure compliance and improve processes.

Skills

Customer service

Fraud detection

Communication

Job description

E-commerce KYC Immediate hiring- Mandarin speaker

Conduct thorough KYC checks and monitor customer activities to identify potential fraud.

Implement and maintain effective fraud detection and prevention strategies.

Analyze transaction patterns and investigate suspicious activities.

Collaborate with cross-functional teams to ensure compliance with internal and external policies.

Stay updated on industry trends, regulatory changes, and security measures.

Prepare detailed reports on fraud cases and KYC compliance.

Provide support and training to team members on fraud prevention strategies.

Respond to customer inquiries via phone, email, and chat in a timely and professional manner

Resolve customer issues efficiently and effectively while maintaining a high standard of service.

Identify and escalate complex issues to the appropriate department for resolution.

Maintain detailed records of customer interactions and transactions.

Collaborate with team members to improve customer service processes.

Stay updated with product knowledge to provide accurate information to customers.

Contribute to team meetings and training sessions to enhance service delivery.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? Do you have customer service experience? Which of the following languages are you fluent in?

Information & Communication Technology More than 10,000 employees

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

Researching careers? Find all the information and tips you need on career advice.