E-Commerce Growth Lead: Multi-Platform Ops

Al-Ikhsan Sports Sdn Bhd; Petaling Jaya; On-site; MYR 42,000 - 66,000; Full time

Job summary

Al-Ikhsan Sports Sdn Bhd is seeking an E-Commerce Executive to manage daily operations across Website, Shopee, TikTok Shop and other marketplaces, overseeing product listings, campaigns, sales performance and inventory management.

You will upload listings, plan campaigns, monitor metrics and coordinate with warehouse, marketing and customer service to optimise performance. This role supports live operations and website merchandising within a fast-growing sports retailer.

Responsibilities

• Manage daily e-commerce operations across Website, Shopee, TikTok Shop and other marketplaces.
• Upload and maintain product listings, including product titles, descriptions, pricing, images, stock availability and promotions.
• Plan and execute monthly campaigns, flash sales, vouchers, bundles and platform mega campaigns (e.g. 9.9, 10.10, 11.11).
• Monitor daily sales performance, traffic, conversion rate, average order value (AOV) and campaign performance.
• Coordinate with warehouse and operations teams to ensure orders are processed, packed and shipped within marketplace SLA.
• Monitor inventory and stock availability to minimise overselling, out-of-stock issues and order cancellations.
• Support TikTok/Shopee Live operations, including product selection, pricing, vouchers, live schedules and host coordination.
• Work closely with the graphic designer/marketing team on banners, product visuals, campaign assets and promotional content.
• Execute website merchandising, ensuring new arrivals, best sellers, promotions and key products receive strong visibility.
• Support CRM activities, including abandoned-cart campaigns, customer broadcasts, vouchers and customer re-engagement.
• Monitor marketplace health, including late shipment rate, cancellation rate, violations, ratings and customer complaints.
• Coordinate with customer service to resolve order, return, refund and product-related issues.
• Conduct competitor and pricing analysis to identify promotional and assortment opportunities.
• Prepare weekly/monthly e-commerce reports covering sales, campaign performance, stock movement and key KPIs.
• Support the E-Commerce Manager on sales growth initiatives, marketplace optimisation and other ad-hoc e-commerce projects.

Job description

Al-Ikhsan Sports Sdn Bhd is seeking an E-Commerce Executive to manage daily operations across Website, Shopee, TikTok Shop and other marketplaces, overseeing product listings, campaigns, sales performance and inventory management.

You will upload listings, plan campaigns, monitor metrics and coordinate with warehouse, marketing and customer service to optimise performance. This role supports live operations and website merchandising within a fast-growing sports retailer.