E-Commerce Executive / Senior Executive, Remote (RM3.5K - RM4.5K)

TapTalent.ai; Kuala Lumpur; Remote; MYR 150,000 - 200,000; Full time

Job summary

A leading e-commerce firm in Kuala Lumpur is seeking a Senior Operations Specialist/Assistant Manager to optimize sales on platforms like Lazada. The ideal candidate should have a strong background in online store operations, manage customer service, and drive marketing strategies, while being proficient in English and Chinese. This fully remote position offers a competitive salary range of RM3.5K - RM4.5K.

Qualifications

• Proven experience in Lazada store operations.
• Strong command of English, Cantonese, and Mandarin.
• Experience in online store management.

Responsibilities

• Lead sales initiatives and manage profit & loss (P&L) responsibilities.
• Manage product listings and store operations on Lazada.
• Respond to customer service inquiries via Lazada’s chat platform.

Skills

Sales initiatives management

Platform marketing

Customer service

Bilingual communication (English, Chinese)

Live streaming management

Job description

Job Description

We are seeking a proactive and experienced Senior Operations Specialist/Assistant Manager to drive sales and operational excellence for e-commerce platforms, with a focus on Southeast Asian markets. This role requires a self-disciplined individual with proven expertise in online store operations, capable of independently managing product listings, customer service, and marketing strategies. Reporting directly to the team manager, the successful candidate will collaborate with cross-functional teams to ensure seamless operations, optimize store performance, and deliver actionable insights to support business growth.

• Lead sales initiatives and manage profit & loss (P&L) responsibilities for Lazada and Shopee, focusing on Southeast Asian markets
• Manage Concurrent product listings and store operations on Lazada, including uploading products and optimizing store performance, with the ability to independently handle tasks efficiently
• Respond to customer service inquiries via Lazada’s chat platform in a timely and professional manner
• Prepare monthly stock forecasts, plan sales and promotional activities, compile bi-weekly reports, and share actionable insights
• Ensure accurate pricing by acting as the gatekeeper, adhering to internal guidelines
• Collaborate with clients, logistics teams, and platform partners to ensure seamless operations across Shopee, Lazada, and other platforms
• Develop and implement marketing strategies to boost store visibility and drive sales on Lazada
• Utilize in-depth knowledge of Lazada’s operational processes, backed by prior experience in Lazada store operations, to enhance efficiency and achieve results
• Demonstrate proven experience in Lazada store operations, a strong sense of responsibility, and self-discipline in managing tasks effectively
• Possess proficiency in English and Chinese to effectively communicate with stakeholders
• Report directly to the team manager and support ad-hoc tasks as assigned.

Requirement

• Experienced in Platform marketing and managing online store
• Experienced in managing KOLs, Live Streaming and online sales
• Strong command of English, Cantoneseand Mandarin

Remuneration

• Salary: RM3.5K - RM4.5K
• Fully remote

Contact

Kelvyn Chan | [e-mail]