E-Commerce Executive (Customer Service)

SNF Online; Machang; On-site; MYR 25,000 - 45,000; Full time

Job summary

Join a dynamic team as a Customer Service Executive in the e-commerce sector. This role is perfect for individuals who thrive in fast-paced environments and are passionate about delivering exceptional support. You will be responsible for handling customer inquiries, providing technical support, and ensuring a seamless experience for customers. With a focus on communication and problem-solving, you'll play a crucial role in enhancing customer satisfaction. The company offers a supportive work environment with training opportunities and attractive performance bonuses, making it an exciting place to grow your career.

Benefits

Attendance Allowance

Performance-Based Bonus

EPF and SOCSO Contributions

Annual Leave

Training Provided

Qualifications

• Experience in e-commerce and customer service is essential.
• Proficiency in Excel and strong analytical skills are required.

Responsibilities

• Provide customer support through online platforms and handle inquiries.
• Manage phone calls and emails effectively while multitasking.

Skills

Customer Service

E-commerce Experience

Excel Proficiency

Analytical Skills

Communication Skills

Problem-Solving

Multitasking

Education

Diploma

Bachelor's Degree

Job description

Customer Service Executive - E-Commerce Platforms

We are looking for a dedicated Customer Service Executive to join our team. If you are passionate about providing excellent support and have experience in e-commerce, we want to hear from you!

Requirements

1. Diploma or Bachelor's degree required
2. Prior experience in an e-commerce environment
3. Intermediate to advanced proficiency in Excel and spreadsheets
4. Highly structured and organized thinking
5. Proven ability to meet tight deadlines while managing multiple tasks in a fast-paced environment
6. Strong communication and analytical skills
7. Experience handling customer inquiries about products
8. Ability to handle phone calls and emails, providing information effectively
9. Provide customer support and problem-solving through online platforms
10. Technical support skills to resolve product issues
11. Ability to multitask and handle ad hoc tasks

Benefits

• Attendance allowance
• Attractive performance-based bonus
• EPF and SOCSO contributions
• Annual leave
• Provided training

Additional Benefits

• Allowance provided
• Training provided
• Performance bonus
• EPF / SOCSO / PCB

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