E-Commerce Executive

IGL Coatings; Shah Alam; On-site; MYR 48,000 - 72,000; Full time

Job summary

A leading company in e-commerce strategies is seeking an expert to manage daily operations, enhance marketing campaigns, and drive customer engagement. The ideal candidate will leverage analytical skills and digital tools to track performance and improve user experience across various platforms.

Qualifications

• Strong understanding of business operations and customer value drivers.
• Proficiency in interpreting data and making data-informed decisions.
• Demonstrated experience in managing projects with external partners.

Responsibilities

• Plan, execute, and manage daily e-commerce activities.
• Collaborate on digital campaigns and optimize online funnels.
• Use analytics tools to track KPIs and improve performance.

Skills

Analytical Thinking

Communication

Organizational Skills

Tools

Google Analytics

Shopify

Meta Ads Manager

CRM

Job description

Key Responsibilities:

• E-Commerce Operations & Strategy

Plan, execute, and manage daily e-commerce activities across website, marketplaces, and digital platforms in line with company goals.

• Marketing & Conversion Optimization

Collaborate on digital campaigns (SEO, SEM, ads, EDMs), optimize online funnels, and improve user engagement and conversion rates.

• Analytics & Reporting

Use tools like Google Analytics to track KPIs, analyze performance, and generate insights for business decisions and improvements.

• Content & Catalog Management

Ensure accurate product listings with appealing content and visuals across all e-commerce platforms.

• Customer Experience & Support

Oversee online customer service touch points, ensuring timely responses and implementing improvements based on feedback.

• Project & Vendor Coordination

Manage e-commerce projects and liaise with third-party vendors to deliver updates, campaigns, and tech integrations effectively.

Key Competencies & Requirements:

• Business Acumen: Strong understanding of business operations, KPIs, revenue models, and customer value drivers.
• Analytical Thinking: Proficiency in interpreting data, identifying trends, and making data-informed decisions.
• Project & Vendor Management: Demonstrated experience in managing cross-functional projects and working with external partners.
• Excellent communication and organizational skills.
• Experience with e-commerce platforms (e.g., Shopify, EasyStore, Lazada, Shopee, TikTok)
• Familiarity with digital tools (Google Analytics, Meta Ads Manager, email marketing platforms, CRM, etc.)