E-Commerce Executive

TEVO Creations Sdn Bhd; Seberang Perai; On-site; MYR 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a detail-oriented eCommerce Specialist to enhance online product visibility and customer satisfaction. In this dynamic role, you will create and manage product listings across various platforms, ensuring they are optimized for search and appealing to customers. Your analytical skills will help track sales performance and identify opportunities for improvement, while your strong communication abilities will be essential in providing top-notch customer service. Join a forward-thinking company that values innovation and customer engagement, and take your career to the next level in the exciting world of eCommerce.

Benefits

Attendance Allowance

EPF/SOCSO Deductions

Medical Claim

Free Parking

Personal Accident Insurance Coverage

Qualifications

• Strong understanding of e-commerce platforms like Shopee and Lazada.
• Excellent analytical and problem-solving skills are essential.

Responsibilities

• Create and maintain product listings on online platforms.
• Monitor sales performance and respond to customer inquiries.

Skills

E-Commerce Platforms Understanding

Analytical Skills

Communication Skills

Customer Service Skills

Problem-Solving Skills

Attention to Detail

Education

Proficiency in English

Proficiency in Bahasa

Mandarin Course (Benefit)

Tools

Microsoft Office Suite

Data Analysis Tools

Job description

Job Responsibility

• Create and maintain accurate product listings on all online platforms, including detailed descriptions, high-quality images, and relevant keywords.
• Optimize product listings for search visibility.
• Create and manage promotional offers, discounts, and flash sales.
• Monitor and manage sales performance on different marketplaces (Shopee, Lazada, & website).
• Respond to customer inquiries and resolve issues promptly on online platforms including weekends.
• Provide excellent customer service to maintain high satisfaction ratings.
• Track inventory levels and ensure timely stock updates on all sales channels.
• Manage product availability and prevent out-of-stock situations.
• Coordinate with warehouse teams for order fulfillment.
• Market surveying of eCommerce platforms and analyze data to identify trends and opportunities for improvement.

Job Requirements

• Strong understanding of e-commerce platforms and marketplaces (Shopee, Lazada, etc.)
• Proficiency in English & Bahasa languages (Mandarin course is a benefit).
• Excellent analytical and problem-solving skills.
• Strong communication and customer service skills.
• Attention to detail and ability to manage multiple tasks effectively.
• Proficient in Microsoft Office Suite and data analysis tools.

Job Benefits

• Attendance Allowance.
• EPF/SOCSO Deductions.
• Medical Claim.
• Free Parking.
• Personal Accident Insurance Coverage.