E-commerce Executive

Evguru; Petaling Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

An innovative company is seeking a proactive Sales & Customer Service Executive to enhance customer engagement and streamline sales processes. This role involves responding to inquiries, managing sales administration, and supporting office operations. The ideal candidate will possess strong communication skills in English and Bahasa Malaysia, with Mandarin as a plus. Join a supportive team that values employee growth through training and offers comprehensive benefits, including medical insurance and performance bonuses. This is a fantastic opportunity to contribute to a dynamic environment while advancing your career.

Benefits

Annual Leave

EPF / SOCSO / PCB Contributions

Medical and Hospitalisation Leave

Medical Insurance

Performance Bonus

Training Provided

Qualifications

• Experience in online sales and customer service is highly preferred.
• Strong communication skills and a polite, professional attitude.

Responsibilities

• Responding to customer inquiries and assisting with product selection.
• Managing sales administrative tasks like invoicing and payment collection.
• Engaging with potential new customers to expand market reach.

Skills

English proficiency

Bahasa Malaysia proficiency

Mandarin knowledge

Communication skills

Organizational skills

Job description

Job Responsibility

We Are Looking For a Proactive And Well-mannered Individual To Join Our Team As a Sales & Customer Service Executive. Your Main Tasks Will Include:

• Responding to customer inquiries via various channels and assisting them with product selection and after-sales support
• Managing key sales administrative tasks such as issuing invoices, collecting payments, and preparing order details
• Supporting general office operations and ensuring smooth daily workflows
• Approaching and engaging with potential new customers through online platforms to expand our market reach

Job Requirements

• Proficient in English and Bahasa Malaysia; knowledge of Mandarin is an advantage
• Experience in online sales and customer service is highly preferred
• Strong communication skills and a polite, professional attitude
• Organized, reliable, and able to handle administrative tasks efficiently
• Comfortable working in an office-based role

Job Benefits

We believe in taking care of our team. Join us and enjoy these employee benefits:

• Annual Leave – Time off to relax and recharge
• EPF / SOCSO / PCB Contributions – Full compliance with Malaysian statutory benefits
• Medical and Hospitalisation Leave – Paid leave when you're unwell or need medical attention
• Medical Insurance – Coverage for outpatient and inpatient treatments
• Performance Bonus – Recognition for excellent performance
• Training Provided – Ongoing training to support your growth and development