E-Commerce Executive

HCLC (M) Sdn Bhd; Malaysia; On-site; MYR 150,000 - 200,000; Full time

Job summary

A prominent e-commerce company in Malaysia is seeking an E-Commerce Manager to oversee online sales performance across various platforms including website and TikTok. The successful candidate will lead operations, develop strategies to boost traffic and conversion rates, and coordinate with cross-functional teams. Ideal applicants will have 1-2 years of relevant experience, strong analytical skills, and proficiency in data tools. A positive working environment with various benefits is offered.

Benefits

Positive Working Environment

Annual dinner & awards

Team-building events

Birthday celebration

Free parking

Qualifications

• Minimum 1–2 years of hands-on experience in e-commerce or digital marketing operations.
• Good understanding of e-commerce mechanics and campaign strategies.
• Able to manage both planned and urgent tasks effectively.

Responsibilities

• Lead and manage end-to-end e-commerce operations.
• Conduct competitor analysis to enhance product performance.
• Analyze sales data and prepare performance reports.

Skills

Analytical skills

Proficiency with data tools

Communication skills

Leadership abilities

Problem-solving skills

Education

Diploma/Degree in Marketing, Business, E-Commerce, or related field

Tools

Shopee Seller Center

TikTok Shop Analytics

Google Analytics

Microsoft Excel

Google Sheets

Job description

Requirement

1. E-Commerce Management

Lead and manage end-to-end e-commerce operations across Website, Shopee, and TikTok.

Develop and execute strategies to increase traffic, conversion rate, and online sales performance.

Handle escalated customer service cases to maintain exceptional service quality.

2. Product & Inventory Optimization

Oversee product listings, content quality, pricing strategies, and visibility across all platforms.

Coordinate with inventory and merchandising teams on stock planning, demand forecasting, and product availability.

Conduct competitor analysis and market research to enhance product performance.

3. Livestream & Content Development

Strategize TikTok Live initiatives to boost traffic, engagement, and conversion.

Plan livestream calendars, scripts, product highlights, and performance improvement plans.

4. Order Fulfillment & Operations

Monitor daily fulfillment workflow and optimize processes for faster, more accurate order handling.

Work closely with logistics partners to improve delivery speed, reduce delays, and review courier performance.

5. Campaign Planning & Execution

Plan and execute promotional campaigns in collaboration with the marketing team and platform account managers.

Manage vouchers, bundles, deals, Mega Campaign submissions, and platform-specific promotions.

Track campaign performance, ROI, and provide insights for continuous optimization.

6. Social Media & Brand Coordination

Guide content direction to maintain a consistent and strong digital brand presence.

Work with designers and marketing teams to develop impactful product-focused content.

7. Data Analysis & Reporting

Analyze sales data, customer behavior, platform trends, and competitors.

Prepare weekly/monthly performance reports with strategic recommendations.

Use insights to identify opportunities for growth and operational improvements.

8. Cross-Functional Support

Lead or support e-commerce marketing projects, product launches, and initiatives that drive online revenue.

Responsibility

• Diploma/Degree in Marketing, Business, E-Commerce, or a related field.
• Minimum 1–2 years of hands‑on experience in e-commerce or digital marketing operations.
• Strong analytical skills and proficiency with platform data tools (Shopee Seller Center, TikTok Shop Analytics, Google Analytics, etc.).
• Good understanding of e-commerce mechanics, campaign strategies, and customer behavior.
• Excellent planning, coordination, and problem‑solving skills.
• Strong communication and leadership abilities; comfortable working cross‑department.
• Able to work independently and manage both planned and urgent tasks effectively.
• Proficient in Microsoft Excel/Google Sheets.

Benefits

• Positive Working Environment
• Small pantry
• Replacement Offday for Events
• Annual dinner & awards
• Team‑building events
• Birthday celebration
• Event passes / brand collab perks
• Free parking