E-Commerce Executive

Xuecun Refrigeration Equipment (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 3,000 - 36,000; Full time

Job summary

A leading company in refrigeration is hiring a Full-Time E-Commerce Executive in Kuala Lumpur. This role involves managing and optimizing product listings on platforms like Shopee and Lazada, analyzing sales data, and enhancing customer experiences. Candidates with a marketing or business background and relevant e-commerce experience are encouraged to apply for a chance to earn a competitive salary plus commission.

Benefits

Commission

Annual bonus

EPF

EIS

SOCSO

Observed Public Holiday

Medical Leave

Qualifications

• 1–2 years of experience in online marketplace management is an advantage.
• Familiarity with e-commerce platforms such as Shopee, Lazada, and TikTok Shop is highly desirable.
• Strong analytical skills and exceptional attention to detail.

Responsibilities

• Manage and optimize product listings across various online marketplaces.
• Analyze sales data and market trends to identify opportunities for growth.
• Coordinate and supervise the order fulfillment process and customer engagement.

Skills

Data Analysis

Customer Service

E-Commerce Platform Management

Fluency in Mandarin

Education

Diploma/Degree in Marketing, E-Commerce, Business

Job description

Xuecun Refrigeration Equipment (M) Hiring! Full Time E-Commerce Executive in Kuala Lumpur, Earn up to MYR 3,000 + commission - Ricebowl

Fewer than 10 applicants. Your chances are good!

Posted4 days ago • Closing12 Aug 2025

Fewer than 10 applicants. Your chances are good!

E-Commerce Executive

We are seeking a dynamic and detail-oriented E-Commerce Executive to join our growing team. If you are passionate about e-commerce, possess a strong analytical mindset, and thrive in a fast-paced environment, we encourage you to apply.

Responsibilities:

• Manage and optimize product listings across various online marketplaces, including Shopee, Lazada, and TikTok Shop.
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Develop and implement strategies to enhance the customer experience and drive online sales.
• Collaborate with marketing and product teams to ensure consistent branding and messaging.
• Monitor competitor activity and identify emerging trends in the e-commerce landscape.
• Utilize your tech-savviness to troubleshoot technical issues and optimize platform performance.
• Contribute to the overall growth and success of our e-commerce business.

Requirements:

• Diploma/Degree in Marketing, E-Commerce, Business, or a related field.
• 1–2 years of experience in online marketplace management is an advantage; however, recent graduates with a strong interest in e-commerce are also encouraged to apply.
• Familiarity with e-commerce platforms such as Shopee, Lazada, and TikTok Shop is highly desirable.
• Exceptional attention to detail, strong analytical skills, and a passion for technology.
• Excellent communication, interpersonal, and time management skills.
• A genuine passion for gadgets, digital trends, and the dynamic world of e-commerce.
• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative and supportive work environment.
• The chance to make a significant impact on a growing e-commerce business.

We are an equal opportunity employer and value diversity at our company.

As an E-Commerce Executive, you will be at the forefront of managing and optimizing our online presence across key e-commerce platforms. This pivotal role offers a unique opportunity to drive sales growth, enhance customer satisfaction, and shape the future of our e-commerce strategy. Your responsibilities will include:

• E-Commerce Operations Management: Oversee the daily operations of our e-commerce platforms, including Shopee, Lazada, and TikTok Shop. This involves meticulous product listing, strategic pricing implementation, and vigilant stock availability management to ensure a seamless customer experience.
• Order Fulfilment Excellence: Coordinate and supervise the entire order fulfilment process, from meticulous packing to ensuring timely delivery. Your attention to detail will guarantee customer satisfaction and contribute to our reputation for reliability.
• Customer Engagement and Support: Act as a primary point of contact for customer inquiries, providing prompt, professional, and helpful responses. You will address customer requests, resolve complaints, and deliver exceptional after-sales support, fostering customer loyalty and positive brand perception.
• Promotional Campaign Coordination: Collaborate with internal stakeholders and platform account managers to conceptualize and execute promotional campaigns, deals, and vouchers. Your ability to align strategies will maximize campaign effectiveness and drive sales.
• Campaign Execution and Analysis: Ensure the timely and accurate execution of marketing campaigns designed to boost traffic, sales, and conversion rates. Your analytical skills will be crucial in tracking campaign performance and identifying areas for optimization.
• Key Account Management: Support the end-to-end management of key e-commerce accounts and official stores, nurturing strong relationships and maximizing sales potential.
• Performance Monitoring and Reporting: Track and analyze daily sales, campaign performance, and store health metrics to identify trends and opportunities. Generate regular, insightful performance reports with actionable recommendations for continuous improvement.
• Competitive Analysis: Monitor competitor activities, pricing strategies, and new product offerings to inform our strategies and maintain a competitive edge in the market.

This role offers significant growth potential within our expanding e-commerce division. You will have the opportunity to develop your skills in e-commerce management, digital marketing, and customer relationship management, while making a tangible impact on our business success. We are looking for a proactive, results-oriented individual with a passion for e-commerce and a commitment to excellence. Join us and be a part of our dynamic team!

• Commission
• Annual bonus
• EPF
• EIS
• SOCSO
• Observed Public Holiday
• Medical Leave

Data Analysis Fluency in Mandarin E-Commerce Platform Management Customer Service

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