E-commerce Analyst (Mandarin Speaker) – KYC Process

Businesslist; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global BPO seeks an E-commerce Analyst fluent in Mandarin for KYC processes with a major international client. This role involves customer compliance, identity verification, and risk assessment within the e-commerce sector, providing an excellent opportunity for professionals looking to grow in a multicultural environment.

Qualifications

• Bachelor’s degree in any field.
• Fluency in Mandarin and proficiency in English.
• Minimum 6 months experience in BPO or customer service.

Responsibilities

• Engage with customers via Voice, Chat, and Email.
• Perform identity verification and assess risks.
• Ensure adherence to KYC/AML/CTF regulations.

Skills

Customer Compliance

Risk Assessment

KYC Procedures

Mandarin

Customer Service

Education

Bachelor’s degree in any field

Job description

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E-commerce Analyst (Mandarin Speaker) – KYC Process

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Full Job Description

E-commerce Analyst (Mandarin Speaker) – KYC Process Posting Date :19 May 2025 | Close Date :17 Aug 2025 E-commerce Analyst(Mandarin Speaker) – KYC Process

Job Description

Join a leading global BPO team as an Ecommerce Analystsupporting a major international client in the e-commerce sector. Inthis role, you will ensure customer compliance through KYC (Know YourCustomer) procedures, including identity verification and riskassessment. You'll play a vital role in safeguarding the businessagainst financial crimes, all while developing your professionalskills in a supportive, multicultural environment.

This is anexciting opportunity for individuals who are fluent in Mandarin andlooking to start or grow their career in the e-commerce or financialcompliance space. Candidates with experience in the BPOindustry or customer support are welcome, even without KYC experience!

Key Responsibilities

• Engagewith customers via Voice, Chat, and Email

• Performidentity verification, analyze customer activity, and assess risks

• Ensure adherence to KYC/AML/CTF regulations toprevent fraud and financial crime

• Collaborate withinternal teams to resolve complex customer inquiries

• Maintain accurate and secure documentation

Requirements

• Bachelor’s degree in anyfield

• Fluent in Mandarin (C1) and proficient inEnglish (B1 / SVAR)

• Minimum 6 months of experience inBPO or customer service

• KYC experience is preferredbut not mandatory – full training provided

• Able towork in 24/7 rotational shifts, including weekends and public holidays

• Open to Malaysian and Chinese nationals

• Able to join around mid -