E-COMMERCE ADMIN

Bellarista.hq; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A Malaysian fashion brand is seeking an E-Commerce Admin to oversee daily operations across digital platforms like TikTok, Shopee, and their website. The ideal candidate should be detail-oriented and proactive, with up to 2 years of experience in e-commerce or customer service. Responsibilities include managing orders, updating inventory, and assisting in content creation. Benefits include training programs and performance-based bonuses.

Benefits

Leadership Training Program

KWSP/PERKESO provided

Professional Development

Yearly Bonus

Supportive team environment

Qualifications

• 0–2 years of experience in e-commerce, administration, customer service, or online business.
• Passion for fashion and online shopping.
• Basic knowledge of online store management.

Responsibilities

• Manage orders and customer inquiries across TikTok, Shopee, and website.
• Update inventory and product listings.
• Assist in planning and uploading TikTok and Shopee content.
• Prepare daily and weekly reports on sales and performance.

Skills

E-commerce knowledge

Strong communication skills

Detail-oriented

Organizational skills

Proactiveness

Education

SPM qualification

Diploma or Bachelor’s Degree in relevant fields

Tools

Shopee Seller Centre

TikTok Shop

Google Sheets

CapCut

Canva

Job description

Bellarista is a Malaysian fashion brand dedicated to redefining beauty, elegance, and confidence through its range of premium products and services. Established with a passion for quality, style and innovation, Bellarista has quickly grown into a trusted name among customers seeking sophisticated and reliable fashion solutions. Currently, we are looking for an E-Commerce Admin who is detail-oriented, organized and proactive to manage our daily operations across TikTok, Shopee, Instagram, and Website.

Responsibilities

Order & Customer Service

• Process and manage orders from TikTok Shop, Shopee, and website.
• Print airway bills, update tracking, and coordinate with the packing team.
• Respond to customer inquiries via chat, comments, and DMs.
• Handle customer complaints, return/refund requests according to SOP.

Inventory & Product Listings

• Monitor stock availability and notify team for restock.
• Ensure product catalog is accurate and updated on all platforms.
• Inspect and record any damaged products (torn, loose stitching, defects).
• Coordinate with the production/repair team to fix or rework item (e.g., sewing, minor repairs).
• Update system or stock list to mark products as damaged, repaired, or non-sellable.
• Report product issues to owner/management for quality control.
• Ensure only good quality products are packed and delivered to customers.

TikTok

• Assist in planning and uploading TikTok content (feed & live).
• Support TikTok Live sessions (reply comments, prepare products).
• Monitor TikTok Shop performance (orders, ratings, reviews).
• Register products for TikTok campaigns (e.g., Payday Sale, 11.11, Raya).
• Set up product discounts, vouchers, and promotions.
• Monitor campaign performance and share reports with the team.

Shopee

• Manage product listings and updates on Shopee Seller Centre.
• Update vouchers, promotions, and campaign participation (e.g. 11.11, Payday).
• Post content on Shopee Feed and support Shopee Live sessions.
• Track shop performance and assist in monthly reports.
• Register for Shopee campaigns and upload required product details.
• Set product discounts, vouchers, and ensure campaigns run smoothly.

Website & Instagram

• Update website banners, landing pages, and product uploads (product listing, price and description).
• Assist in monitoring traffic, abandoned cart & sales reports.
• Support Instagram content posting (feed, reels, stories).
• Reply comments/DMs and help manage engagement.

Reporting & Admin

• Prepare daily/weekly sales, inventory, customer and performance reports.
• Keep records of customer feedback, refunds, and product quality issues.
• Support other admin tasks when needed.

Requirements – E-Commerce Admin

• Minimum SPM qualification. Diploma or Bachelor’s Degree in Business, E-Commerce, Communication, or related fields is an advantage.
• 0–2 years of experience in e-commerce, administration, customer service, or online business (experience in fashion industry is a plus).
• Passion for fashion, online shopping, and digital trends.
• Familiar with platforms such as: Shopee Seller Centre, TikTok Shop, Instagram & Facebook
• Microsoft Office / Google Sheets (Excel for reports & inventory)
• Basic knowledge of online store management (order processing, listing updates, Shopee/TikTok campaigns).
• Strong communication skills for handling customer chats, DMs, and comments.
• Organized, detail-oriented, proactive, and able to multitask in a fast-paced environment.
• Bonus points if you have experience with: Supporting TikTok Live / Shopee Live sessions, Basic content editing (CapCut, Canva), A good interest in fashion is an added advantage.

Benefits

• Leadership Training Program & On site Coaching
• KWSP/PERKESO provided
• Professional Development
• Annual Employee Appreciation Dinner & Raya Dinner
• Company Trip
• Yearly Bonus
• Performance-Based Bonus
• Team Activities
• Training provided
• Supportive team environment and dynamic work culture.