Dynamics 365 CRM Architect & AI-Driven Lead

Jobtailor; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Jobtailor in Kuala Lumpur seeks an Architect to design and implement Microsoft Dynamics 365 CRM solutions optimized for performance and scalability. You will lead the full technical lifecycle from discovery through delivery, testing, and continuous improvement.

You will define data models, build custom entities, workflows, plugins, Power Automate flows, and advanced business rules. You will integrate with SharePoint/Teams, design AI-enabled workflows, and mentor junior engineers while upholding

Qualifications

• Expert-level proficiency in Microsoft Dynamics 365 Sales, Customer Service, and related modules.
• Advanced skills across Power Pages, Power Automate, Power Apps, and Power BI.
• Hands-on experience integrating Dynamics with third-party platforms via REST APIs, Azure Logic Apps, and custom connectors.
• Proven experience integrating CRM with payments or trading systems, including cross-border fiat and/or crypto infrastructure.
• Experience connecting CRM to KYC/AML or compliance platforms such as SumSub, ComplyAdvantage, Jumio, Onfido, or similar.
• Solid understanding of Azure services relevant to CRM architecture, including Azure Service Bus, Azure Functions, and API Management.
• Familiarity with Microsoft Copilot, Azure OpenAI, or agentic AI patterns applied to CRM workflows.

Responsibilities

• Lead the full technical lifecycle from discovery and design through delivery, testing, and continuous improvement.
• Define and enforce CRM data models, integration patterns, and governance standards.
• Build and maintain custom entities, workflows, plugins, Power Automate flows, and advanced business rules within Dynamics 365.
• Design and deliver CRM capabilities for pipeline management, activity tracking, and deal closure.
• Integrate CRM with SharePoint, Teams, and other Microsoft 365 products.
• Build quota management, sales forecasting, and closure rate dashboards.

Skills

Microsoft Dynamics 365 Sales

Power Automate

REST API Integration

Azure Logic Apps

KYC/AML Compliance

Azure Service Bus

Azure Functions

Copilot Studio

Azure OpenAI

Tools

Power Pages

Power Apps

Power BI

API Management

Custom Connectors

Copilot Studio

Job description

Jobtailor in Kuala Lumpur seeks an Architect to design and implement Microsoft Dynamics 365 CRM solutions optimized for performance and scalability. You will lead the full technical lifecycle from discovery through delivery, testing, and continuous improvement.

You will define data models, build custom entities, workflows, plugins, Power Automate flows, and advanced business rules. You will integrate with SharePoint/Teams, design AI-enabled workflows, and mentor junior engineers while upholding