Duty Manager (Mid Valley City KL)

St. Giles Gardens Kuala Lumpur; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A renowned hotel in Kuala Lumpur is seeking a Duty Manager for the Front Office. In this role, you'll oversee daily operations, manage the front desk team, and ensure exceptional guest service. The ideal candidate has a proven background in hotel management, excellent leadership and communication skills, and a passion for creating memorable guest experiences. Flexibility to work varied hours is essential. Join us to make a lasting impression on our guests.

Qualifications

• Proven experience in hotel management with a focus on Front Office operations.
• Exceptional leadership and interpersonal skills.
• Strong problem-solving capabilities.
• Outstanding communication and guest service abilities.
• Flexibility to work non-traditional hours.
• Passion for delivering extraordinary guest experiences.
• Ability to design and deliver effective training programs.

Responsibilities

• Oversee daily operations of the front office.
• Manage the front desk team and ensure exceptional guest service.
• Address guest inquiries and requests professionally.
• Resolve operational challenges efficiently.
• Maintain cleanliness, safety, and security.
• Collaborate with hotel departments for cohesive guest experience.

Skills

Leadership

Interpersonal Skills

Problem-Solving

Communication

Guest Service

Tools

Opera

Job description

Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced environment and possess excellent interpersonal skills? Join our team at St Giles Garden Kuala Lumpur as a Duty Manager in the Front Office, where you can showcase your hospitality expertise and make a lasting impression on our valued guests.

Responsibilities

• Oversee the daily operations of the front office, ensuring a seamless and memorable experience for our guests.
• Manage the front desk team, providing guidance and support to ensure exceptional guest service.
• Address guest inquiries, concerns, and requests promptly and professionally, going the extra mile to exceed expectations.
• Resolve operational challenges that may arise during your shift efficiently and effectively.
• Maintain a high standard of cleanliness, safety, and security throughout the front office and lobby area.
• Collaborate with other hotel departments to ensure a cohesive and guest-centric experience.

Requirements

• Proven experience in hotel management, with a strong background in Front Office operations.
• Exceptional leadership and interpersonal skills.
• Strong problem-solving capabilities to handle various scenarios.
• Outstanding communication and guest service abilities.
• Flexibility to work non-traditional hours, including evenings, weekends, and holidays.
• A genuine passion for delivering extraordinary guest experiences.
• The ability to design and deliver effective training programs that resonate with new joiners and staff development.
• Proficiency in hotel management software, including Opera or equivalent Front Office systems.