Duty Manager (Domestic Operations)

Malaysia Airlines Berhad; Malaysia; On-site; MYR 50,000 - 90,000; Full time

Job summary

A leading company in the aviation sector is seeking a Duty Manager for Domestic Operations. The ideal candidate will oversee ground handling activities, ensuring compliance with safety standards, and effectively manage customer and stakeholder relationships. Candidates should possess a degree and have relevant experience in ground handling operations.

Qualifications

• At least 2 years of relevant experience in ground handling.
• Experience with SLA management.

Responsibilities

• Maintain safety and security for ground handling activities.
• Authorize and monitor claims and payments.
• Plan and coordinate daily flights.

Skills

Customer management skills

Communication skills

Negotiation skills

Leadership qualities

Ground handling operation experience

Resource optimization

Education

Degree in a related field

Job description

Career Opportunities: Duty Manager (Domestic Operations) (21797)

Duty Manager is responsible for working within the AeroDarat Sdn. Bhd team to promote and achieve safe, timely, and efficient station management and ground handling for our contractual customer airlines. This role must be carried out in accordance with AeroDarat, regulatory department, and customer airline policies, standard operating procedures (SOP), and service level agreements (SLA). The position requires working in a safe, secure, professional, and cost-effective manner while ensuring all assets are handled with care.

Key Accountabilities

1. Maintain the highest level of safety and security for all ground handling activities in accordance with company standards and procedures.
2. Enforce compliance with established standards through high productivity and efficiency among Supervisors and Officers. Monitor and evaluate the performance of resources including new hires, vendors, and part-time staff, escalating non-conformance to management for follow-up and improvement.
3. Authorize, monitor, and control all related claims, payments, staff overtime, and related costs, in accordance with company CAAP standards and procedures.
4. Plan and coordinate the day’s flights, anticipating potential issues and preparing appropriate mitigation measures.
5. Monitor operational performance in accordance with the company's KPIs.

Qualifications & Experience

Degree in a related field with at least 2 years of relevant experience in ground handling.

Skills & Knowledge

• Customer management skills to manage customer and stakeholder relationships.
• Communication and negotiation skills to effectively manage customer and stakeholder expectations.
• Leadership qualities with the ability to manage a large workforce.
• Ground handling operation experience and SLA management.
• Resource optimization for daily operations.
• Managing customer expectations.