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Join a forward-thinking company as a Team Lead in Forensic & Financial Crime. This role offers an exceptional opportunity to lead a team in fulfilling AML and KYC obligations while ensuring quality and performance. You will be pivotal in training, guiding, and supporting your team, all while engaging with various stakeholders to resolve issues. If you thrive in a collaborative environment and are eager to make a significant impact, this position is perfect for you. Embrace the challenge and take your career to new heights with us.
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Date: 4 May 2025
Service Line / Portfolios: Risk, Regulatory & Forensic
Location:
Kuala Lumpur, MY
Title: SR&T Consultant, Forensic & Financial Crime(Team Lead)
What impact will you make?
At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.
So what are you waiting for? Join the winning team now.
Work you’ll do
Your role and responsibility will be primarily to provide support in fulfilling Anti-money laundering (AML ) / Know Your Customer (KYC)obligations which includes, but not limited to, the following tasks:
Overall responsible for the turnaround time and quality of work performed by the team of specialists and senior specialists.
Evaluate team performance data by tracking key metrics and service level agreements (“SLAs”), ensuring that the turnaround time is always met.
Monitor and ensure processes are being adhered to; quality, completion targets and deadlines are always met.
Be the escalation point for the team, provide support and training/guidance to help the team complete the day-to-day deliverables, i.e. on a day-to-day level, the Team Lead will be the go-to person for the Specialists and Senior Specialists for guidance and clarifications. Team Lead will step in to handle customer communications for escalated cases. If in doubt, the Team Lead will consult the TQC accordingly.
Escalate customer complaints to Ops Manager and client, work with Ops Manager in completing the Customer Investigation Report (“CIR”)
Increase supervision and even provide handholding (if required) to improve the output quality and turnaround time of the Specialist or Senior Specialist who fails QA Assessment or whenever escalated by the TQC.
Create checkpoints and feedback to team members on performance and development.
Preparation of data to track Book of Work completion and MI reporting.
Active stakeholder management in day-to-day work, and resolution of issues with Compliance, Operations, AML teams etc.
To check through the work of any team members who has failed QA assessment and are undergoing coaching, to ensure that any errors or quality issue is immediately pointed out for rectification.
To perform the tasks similar to those of the Specialists and Senior Specialists, adhering to the same set of requirements and SLAs.
Work with TQC in refreshing training deck on a semi-annual basis.
Your role as a leader
At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Associates / Analysts / Consultants across our Firm are expected to:
Requirements
Due to volume of applications, we regret only shortlisted candidates will be notified.
Requisition ID: 107922
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