DRSC Client to Cash, Front Office Analyst (GFS)

Deloitte PLT; Kuala Lumpur; On-site; MYR 54,000 - 72,000; Full time

Job summary

A leading professional services firm in Kuala Lumpur is seeking a Front Office Analyst to support client-facing processes, including billing and collections. The role requires a Bachelor's degree in Accounting or Finance, alongside strong analytical and communication skills. The candidate will work with advanced tools and collaborate across teams to enhance service delivery. This position offers an opportunity to thrive in a dynamic and innovative environment.

Qualifications

• Good knowledge of business applications such as Excel, PowerPoint, Outlook.
• Must have strong analytical skills and critical thinking abilities.
• Ability to manage multiple assignments and prioritize tasks.

Responsibilities

• Process billing requests using Service Now.
• Facilitate invoice collections and escalate disputes as required.
• Perform routine data quality audits to ensure accuracy.

Skills

Good oral and written communication skills in English

Strong critical thinking and analytical skills

Ability to work both independently and collaboratively

Demonstrated problem solving and critical thinking skills

Education

Bachelor's degree in Accounting or Finance

Tools

Excel

PowerPoint

Outlook

SAP

Job description

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DRSC Client to Cash, Front Office Analyst (GFS)

Date: 8 Oct 2025

Service Line / Portfolios: Finance Support

Location: Kuala Lumpur, MY

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions. Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

The Client To Cash – Front Office (CTC_FO) team performs business critical client-facing processes for Deloitte engagement teams including billing, collections, and client engagement support. The team bill more than $2B per period. The CTC-FO team leverages advanced tools and BOTs to help drive process quality and efficiency. The team works closely with the member firm business to ensure our service aligns to their go-to-market strategy. As a member of our CTC-FO team, you will have the opportunity to interact with many groups across the DTTL network to conduct daily job requirements such as:

• Leverage Service Now to process billing requests.
• Work with client AP departments to facilitate invoice collections, escalating disputes and issues to the member firms Finance or engagement staff as required.
• Perform routine data quality audits across all data elements to ensure accuracy of information and adherence to data quality standards.
• Perform ad hoc analysis and reporting as required.
• Work on special projects to improve service delivery quality and/or operational effectiveness.

The Team

Global Finance Services uses the latest technology and insights to provide Deloitte with a fully-managed, global financial solution. We develop world-class processes that drive efficiency and effectiveness to ensure consistency and compliance across our global network.

Requirements

• Bachelor's degree in Accounting or Finance
• Good oral and written communication skills in English.
• Strong critical thinking and analytical skills.
• Advanced knowledge of business applications such as: Excel, PowerPoint, Outlook, etc.
• Ability to work both independently and collaboratively within a team.
• Must clearly understand how to handle confidential information.
• Ability to quickly understand and learn new skills and technologies.
• Demonstrated problem solving and critical thinking skills.
• Ability to prioritize tasks, work on multiple assignments, and manage ambiguity.
• Knowledge of SAP is a plus.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.

Requisition ID: 110862

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