Driver Communications Specialist

Grab; Selangor; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Communications Specialist, where you'll leverage your writing expertise to craft impactful content for drivers and delivery partners. This role offers the chance to strategize communication campaigns and engage with stakeholders, ensuring clarity and consistency in messaging. With a focus on teamwork and meticulous project management, you'll play a crucial role in enhancing driver communications. Enjoy a supportive environment that values your well-being, offering flexible work arrangements and comprehensive benefits. If you're passionate about making a real-life impact, this opportunity is for you!

Benefits

Term Life Insurance

Comprehensive Medical Insurance

Flexible Work Arrangements

Parental Leave

Birthday Leave

Volunteering Leave

Grabber Assistance Programme

Qualifications

• 3+ years of experience in writing/editing with a focus on copywriting.
• Strong attention to detail and stakeholder management skills.

Responsibilities

• Craft and review content for drivers and delivery partners.
• Manage communication campaigns and ensure smooth operations.

Skills

Copywriting in English

Copywriting in Malay

Stakeholder Management

Project Management

Attention to Detail

Data Analysis

Education

Degree in Linguistics

Degree in Journalism

Degree in Marketing

Tools

HTML

Excel

WordPress

Social Media Scheduling Platforms

Job description

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Role

We are looking for a Communications Specialist (Senior Executive) to be a part of our team. You are an experienced writer/subeditor with great attention to detail.

You will report to the Assistant Manager, Driver Communications and be based in Petaling Jaya, working onsite.

Get to Know the Team

The Driver Communications team writes copy, strategises communication campaigns, and oversees the standardisation of messages that go out to drivers- and delivery-partners on the Grab platform.

We are made up of individuals who are passionate and committed to ensuring any driver-facing initiative at Grab is a success. If you're looking for an opportunity to work in an environment with real-life impact, then join us!

The Critical Tasks You Will Perform

1. Creating and reviewing

• You will craft weekly and project-basis content for drivers- and delivery-partners in English and Malay
• You will optimise copy for the communication channels the team uses (e.g. blog posts, in-app messages, landing pages, Telegram messages etc)
• Review content submitted to ensure clarity and consistency of tone

2. Campaign Operations and Strategy

• You will recommend appropriate communication channels and strategise the use of these channels
• You will set up crafted content with internal tools to deliver communications
• You will monitor feedback and engagement, while providing best practices for content in each available channel
• You will ensure smooth operations of communication with minimal to no error
• You will gatekeep the communications calendar so that driver's inbox is not overwhelmed
• You will manage timelines and make sure communications are executed within deadline
• You will engage with stakeholders, making sure all touchpoints and expectations are covered before communications go out
• You have at least 3 years' experience in the writing/editing/subediting space, including copywriting in English and Malay
• You are meticulous
• You have strong stakeholder and project management skills
• You are a team player
• You have some knowledge of HTML, Excel and Social Media scheduling platforms

The Nice-to-Haves

• You are familiar with Wordpress pages
• You are comfortable with numbers with some data analysis skills to understand and interpret communication metrics such as open rates, CTR and CTRO
• Preferably a degree or diploma in linguistics, journalism, marketing or related field

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.