Driver Communications Specialist

Grab; Petaling Jaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Communications Specialist to join their dynamic team. This role focuses on crafting impactful content for drivers and delivery-partners, optimizing communication channels, and ensuring stakeholder engagement. The ideal candidate will have a passion for writing, strong project management skills, and the ability to analyze communication metrics. Join a forward-thinking company that values well-being and offers a supportive work environment with benefits tailored to your needs. If you are meticulous and a team player, this opportunity is perfect for you!

Benefits

Term Life Insurance

Comprehensive Medical Insurance

Flexible Benefits Package

Parental Leave

Birthday Leave

Volunteering Leave

Grabber Assistance Programme

FlexWork Arrangements

Qualifications

• 3+ years of experience in writing/editing with a focus on English and Malay.
• Strong attention to detail and project management skills.
• Ability to craft and optimize content across various channels.

Responsibilities

• Create and review content for drivers and delivery-partners.
• Strategize communication campaigns and monitor engagement.
• Manage timelines and stakeholder expectations for communications.

Skills

Writing

Editing

Stakeholder Management

Project Management

Copywriting

HTML Knowledge

Data Analysis

Social Media Management

Education

Degree in Linguistics

Diploma in Journalism

Degree in Marketing

Tools

WordPress

Excel

Social Media Scheduling Platforms

Job description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Role

We are looking for a Communications Specialist (Senior Executive) to be a part of our team. You are an experienced writer/subeditor with great attention to detail.

You will report to the Assistant Manager, Driver Communications and be based in Petaling Jaya, working onsite.

Get to Know the Team

The Driver Communications team writes copy, strategises communication campaigns, and oversees the standardisation of messages that go out to drivers- and delivery-partners on the Grab platform.

We are made up of individuals who are passionate and committed to ensuring any driver-facing initiative at Grab is a success. If you're looking for an opportunity to work in an environment with real-life impact, then join us!

The Critical Tasks You Will Perform

1. Creating and reviewing

• You will craft weekly and project-basis content for drivers- and delivery-partners in English and Malay
• You will optimise copy for the communication channels the team uses (e.g. blog posts, in-app messages, landing pages, Telegram messages etc)
• Review content submitted to ensure clarity and consistency of tone

2. Campaign Operations and Strategy

• You will recommend appropriate communication channels and strategise the use of these channels
• You will set up crafted content with internal tools to deliver communications
• You will monitor feedback and engagement, while providing best practices for content in each available channel
• You will ensure smooth operations of communication with minimal to no error

3. Stakeholder engagement & management

• You will gatekeep the communications calendar so that driver's inbox is not overwhelmed
• You will manage timelines and make sure communications are executed within deadline
• You will engage with stakeholders, making sure all touchpoints and expectations are covered before communications go out

Essential Skills You Will Need

• You have Heart, Hunger, Honour and Humility (check out Grab's career page for more info)
• You have at least 3 years' experience in the writing/editing/subediting space, including copywriting in English and Malay
• You are meticulous
• You have strong stakeholder and project management skills
• You are a team player
• You have some knowledge of HTML, Excel and Social Media scheduling platforms

The Nice-to-Haves

• You are familiar with Wordpress pages
• You are comfortable with numbers with some data analysis skills to understand and interpret communication metrics such as open rates, CTR and CTRO
• Preferably a degree or diploma in linguistics, journalism, marketing or related field

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.