Director, Organizational Performance

Agoda; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

Agoda is looking for a Director of Organizational Performance to join their People Development & Performance team in Kuala Lumpur. The ideal candidate will have over 12 years of experience in HR partnering and organizational consulting within tech environments. You will partner with leaders to enhance organizational effectiveness, manage performance reviews, and translate people analytics into actionable insights. Agoda values diversity and offers relocation support for the successful candidate.

Qualifications

• 12+ years of experience in HR, talent management, and organizational consulting preferred.
• Strong understanding of how org structures relate to execution.
• Experience in fast-moving tech environments.

Responsibilities

• Partner with senior leaders to drive high-performing culture.
• Manage performance calibration and succession planning processes.
• Analyze performance and organizational data to recommend improvements.

Skills

Internal HR partnering

Talent management

Organizational consulting

Business acumen

Performance management platforms

Analytical skills

Interpersonal skills

Leadership ability

Education

Undergraduate degree from a top university

Advanced degrees welcome

Job description

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005 when two lifelong friends and entrepreneurs launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings, with a diverse team of over 7,000 people from 90 countries, working together globally.

Get To Know Our Team

The People Team discovers talented individuals worldwide and offers them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We provide assisted onboarding programs and continue to support and enrich employees with outstanding learning opportunities and various assistance. Our development of benefits ensures everyone can stay strong, healthy, and happy.

The Opportunity

As Director of Organizational Performance in the People Development & Performance team, you will partner with senior leaders across Agoda to drive programs that strengthen and evolve how we measure and assess organizational effectiveness. You will shape Agoda’s organizational and performance management strategies globally to support achieving our vision and multi-year strategy.

Responsibilities

• Closely partner with senior departmental leaders and business partners to understand strategy and current context, identifying opportunities to develop high-performing culture.
• Manage platforms and cycles for performance calibration, talent review, performance review, and succession planning across the company.
• Analyze performance, org structure, and talent movement data to identify issues and recommend practical improvements for rapid implementation.
• Lead and develop a team, both directly and on project basis, to deliver platforms and programs on an all-Agoda and priority departmental program basis.
• Represent People Team in leadership forums and represent Agoda in interactions with related brand companies on people-related topics, harmonizing policies where appropriate.
• Mentor and develop other professionals in the evolving People function.
• Translate people analytics into clear updates for stakeholders, shaping strategy and measuring program impact.

Qualifications

• 12+ years of experience in internal HR partnering, talent management, and organizational consulting; preferred in a tech organization or consulting.
• Strong business acumen and understanding of how org structures relate to execution.
• Deep experience implementing, operating, and improving performance management platforms in fast-moving tech environments.
• Deep understanding of systems and associated data across the employee lifecycle.
• Excellent executive presence and the ability to articulate messages to various audiences.
• Business perspective and facilitation skills more important than HR experience.
• Excellent judgment, self-motivated, curious, and trustworthy.
• Outstanding ability to lead a team with strong prioritization and robust execution.
• Strong analytical and problem-solving capability with excellent data sense.High level of discretion, confidentiality, and ethics.
• Strong interpersonal skills and ability to collaborate across a diverse, multicultural organization.
• Comfortable with ambiguity and change; brings structure and drive to deliver results.
• Humility, sense of humor, flexibility, and ability to lead difficult conversations.
• Undergraduate degree from a top university expected; advanced degrees welcome.
• Location: Based in Bangkok - Relocation support provided.

Equal Opportunity Employer

At Agoda we pride ourselves on a workforce that represents diverse backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment. Employment is based solely on merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other protected characteristics.