Director of Spa (Pre-Opening) Conrad Kuala Lumpur

Hilton Worldwide, Inc.; Kampung Periuk; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global hospitality leader is seeking a Director of Spa for pre-opening at Conrad Kuala Lumpur. The role includes leading a skilled team, managing spa operations, and ensuring high guest satisfaction. Candidates should have expertise in spa management, relevant certifications, and strong financial acumen. This position offers the opportunity to create a top-tier spa experience in a luxury hotel setting.

Qualifications

• Demonstrated expertise in spa management, preferably in luxury contexts.
• Pre-opening experience is an added advantage.
• In-depth knowledge of spa treatments and wellness trends.

Responsibilities

• Lead and mentor spa team to ensure exceptional service.
• Oversee day-to-day spa operations and quality control.
• Manage spa's financial performance, including budgeting.

Skills

Spa management expertise

Strong financial acumen

Excellent communication skills

Proficiency in English

Education

Relevant certifications in spa management

CPR and First Aid certification

Job description

Job Description - Director of Spa (Pre-Opening) Conrad Kuala Lumpur (HOT0BWRF)

Overview

Director of Spa (Pre-Opening) Conrad Kuala Lumpur (HOT0BWRF)

Work Location

Conrad Kuala Lumpur, 26 Jalan Sultan Ismail, Kuala Lumpur 50350

With thousands of hotels in over 100 countries and territories, Hilton offers opportunities to delight guests. Hilton brands include Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and others.

If you appreciate the impact global travel can have on the world, you may be the right person to join Hilton as a Team Member. Hilton aims to delight guests, Team Members, and owners alike.

What will I be doing?

• Lead, train, and mentor the spa team to deliver exceptional services, ensure high guest satisfaction, and maintain operational efficiency.
• Manage team scheduling, performance evaluations, and ongoing development to keep a motivated and skilled team.
• Operational Efficiency & Quality Control: Oversee day-to-day spa operations, maintain high standards of cleanliness, ambiance, and service in all areas from treatment rooms to public spaces.
• Implement and maintain health, safety, and hygiene protocols in compliance with hotel and legal standards.
• Ensure guest interactions reflect the highest standards of hospitality and wellness, addressing concerns promptly and professionally.
• Collaborate with the team to create and enhance spa treatments and services, tailoring offerings to guest preferences.
• Work with Sales and Marketing to promote spa services, packages, and special offers to drive guest engagement and spa revenue.
• Develop new programs and initiatives to increase guest participation and build long-term client relationships.
• Inventory & Resource Management: Manage spa supplies, products, and equipment inventory with timely reordering and cost control, maintaining quality standards.
• Oversee vendor relationships and ensure all treatment products meet guest expectations.
• Financial & Budget Management: Manage the spa’s financial performance, including budgeting, expense tracking, and revenue generation while preserving guest experience.
• Analyze financial data to develop strategies for increasing profitability while maintaining or improving guest satisfaction.
• Coordinate with other departments (Housekeeping, Engineering, Sales) to ensure seamless operations and promote spa services to hotel guests.
• Coordinate with external vendors and partners for special events and promotions that enhance the spa experience.

Qualifications

• Demonstrated expertise in spa management with preference for luxury or hotel environments.
• Pre-opening experience is an added advantage.
• Relevant certifications in spa management or wellness programs.
• CPR and First Aid certification is highly desirable.
• In-depth knowledge of spa treatments, products, and emerging wellness trends.
• Well-versed in health and safety regulations and proficient in spa operations.
• Proficiency in developing and implementing innovative spa marketing and promotional strategies.
• Strong financial acumen with budgeting, forecasts, and revenue targets.
• Excellent communication and interpersonal skills, with a strong focus on guest satisfaction. Proficiency in English; additional languages are an asset.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company spanning hotels and resorts. Hilton is dedicated to providing exceptional guest experiences across its global brands, with a team-driven culture that emphasizes hospitality and warmth.