Director of Sales - Tour

Genting Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Join a dynamic and forward-thinking company in the heart of Malaysia's tourism industry. This role offers a unique opportunity to lead a passionate team dedicated to creating unforgettable experiences for travelers. With a focus on strategic sales and marketing initiatives, you'll be at the forefront of developing innovative tour packages and expanding market reach. Your expertise in relationship management and market analysis will be crucial as you work to foster partnerships and drive revenue growth. If you're ready to shape the future of hospitality and tourism, this is the perfect opportunity for you to shine.

Qualifications

• 7+ years in tourism, hospitality, or travel industry with marketing focus.
• Strong leadership skills with experience in team management.

Responsibilities

• Design and implement sales strategies to attract travelers.
• Lead and motivate the Tours Team to achieve sales targets.
• Cultivate relationships with key tour operators and stakeholders.

Skills

Sales Strategy Development

Team Leadership

Stakeholder Relationship Management

Sales Analysis & Reporting

Client Relationship Management

Market Knowledge

Education

Bachelor’s degree in Tourism Management

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Business Administration

Bachelor’s degree in Marketing

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With decades of experience and milestones, Genting Malaysia celebrates its 60 Years Diamond Jubilee in 2025, stamping its mark as a leading tourism and entertainment hub with award-winning properties and world-class attractions such as Genting SkyWorlds Theme Park, Skytropolis Indoor Theme Park, Crockfords, and more. Even with all these accolades, Genting Malaysia is constantly expanding and making big waves in the hospitality industry.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Responsibilities:

• Sales Strategy Development: Design and implement sales strategies to attract both group and individual travelers to the resort by analyzing market trends, identifying target demographics, and determining effective sales tactics.
• Team Leadership: Lead and motivate the Tours Team, providing direction and support to ensure sales targets are achieved and surpassed.
• Target Setting & Performance Tracking: Establish clear sales goals aligned with the resort’s business and revenue objectives. Monitor progress and take corrective actions when necessary to stay on track.
• Coaching & Development: Offer continuous coaching and keep the team informed on new products, services, and promotional initiatives.
• Stakeholder Relationship Management: Cultivate and maintain strong relationships with key tour operators, industry partners, and other stakeholders, while networking, attending events, and ensuring high levels of client satisfaction and loyalty.
• Sales Analysis & Reporting: Track and assess sales performance, analyze data, prepare regular reports for management, and actively participate in meetings to discuss results and strategies.
• Strategic Planning: Develop long-term plans for tour development and market expansion, identifying new opportunities for growth.
• Client Relationship Management: Foster lasting relationships with key clients, resolve concerns, and ensure an exceptional level of customer satisfaction.
• Product Development: Design new tour packages or enhance existing offerings to meet customer needs and market trends.
• Marketing & Promotion: Collaborate with the marketing team to create joint campaigns, and oversee promotional efforts and trade events that promote the resort’s brand and services.
• Quality Assurance: Monitor and evaluate the quality of tours and services provided, identifying areas for improvement and implementing necessary enhancements.
• Risk Management: Assess potential risks related to tours, implement risk mitigation strategies, and ensure all activities comply with safety regulations.

Job Requirements:

• Education: Bachelor’s degree in Tourism Management, Hospitality Management, Business Administration, Marketing, or a related field.
• Experience: A minimum of 7 years of professional experience in the tourism, hospitality, or travel industry, with a focus on marketing, sales, or business development.
• Industry Expertise: Proven experience in managing and promoting tour packages, collaborating with travel agencies, and establishing strategic partnerships.
• Leadership: Strong background in leadership and team management, with the ability to drive strategic initiatives and lead teams effectively.
• Market Knowledge: In-depth understanding of tourism market trends, customer behavior, and the specific dynamics of the region where RWG operates.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company.Apply now!

Job Segment: PR, Quality Assurance, Relationship Manager, Manager, Marketing, Technology, Customer Service, Management