Director of AI-Driven Operations & Automation

Fairview International School; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

3cat is seeking a Software Engineer (AI-First & Rapid Deployment) to replace manual workflows with AI-driven software across its retail and warehouse operations. You will lead an AI-native operations team, identify bottlenecks, and deploy automation to streamline processes and improve performance.

The role involves building, deploying and iterating on internal systems, dashboards, and integrations that enhance customer support and operational efficiency as 3cat scales to more stores nationwide.

Qualifications

• A natural problem solver who enjoys improving systems rather than accepting "the way things have always been done."
• Strong leadership skills, with experience building, mentoring and developing high‑performing teams.
• Excellent communication skills and the ability to build trust with frontline staff, managers and technical teams alike.
• Comfortable working across operations, retail, warehousing and technology to drive change.
• Curious, adaptable and excited to learn new tools and technologies as they emerge.
• Data‑driven, with the ability to identify operational issues and make decisions based on evidence rather than assumptions.
• Experience designing operational workflows, automation or internal systems is highly valued. Familiarity with platforms such as n8n, Make or similar workflow tools, and experience using modern AI tools, is an advantage but not a prerequisite.

Responsibilities

• Lead an AI‑Native Operations Team — Recruit, mentor and develop a high‑performing operations team responsible for running day‑to‑day operational workflows while continuously improving them through software, automation and AI.
• Build Better Ways of Working — Identify operational bottlenecks, redesign workflows and deploy automation that eliminates repetitive manual work.
• Own Internal Operations Systems — Lead the design, rollout and continuous improvement of the software and interfaces used across our retail stores and warehouses.
• Improve Customer Operations — Own the logic, workflows and integrations behind our AI‑powered customer support systems to improve customer experience and resolution rates.
• Maintain Operational Standards — Ensure operational workflows run consistently through clear SOPs, reporting, process governance and continuous improvement.
• Measure What Matters — Build real‑time dashboards and operational reporting that help leadership identify opportunities, monitor performance and make faster decisions.

Job description

3cat is seeking a Software Engineer (AI-First & Rapid Deployment) to replace manual workflows with AI-driven software across its retail and warehouse operations. You will lead an AI-native operations team, identify bottlenecks, and deploy automation to streamline processes and improve performance.

The role involves building, deploying and iterating on internal systems, dashboards, and integrations that enhance customer support and operational efficiency as 3cat scales to more stores nationwide.