Director Datacenter Operations

Oracle; Johor; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading cloud technology company in Johor, Malaysia, is seeking an experienced leader to oversee IT operations for their cloud services. The ideal candidate will excel in people management, business acumen, and technical abilities. Responsibilities include driving operational excellence, managing incidents, and coaching teams. This role requires a commitment to a regional standby rotation program.

Qualifications

• Experience in managing teams in IT environments.
• Ability to translate organizational goals into individual performance objectives.
• Strong incident management and escalation handling skills.

Responsibilities

• Provide leadership and operational excellence within sites/territory.
• Measure individual performance against organizational goals.
• React to and manage incidents and escalations effectively.

Skills

People management

Business acumen

IT technical ability

Coaching and mentoring

Job description

Overview

Be a part of our organization supporting hyperscale distributed infrastructure for the cloud. We’re looking for an experienced leader, with strong people management experience, business acumen and a well-rounded IT technical ability (at scale) to lead the teams responsible for supporting the infrastructure of our complete cloud services offerings.

Responsibilities

• Providing leadership, direction, and operational excellence within sites/territory
• Translates organisation goals into performance objectives for each team member and measures individual performance against plan.
• Develops employees through regular 1:1s, performance reviews, development, and training needs.
• Master all service delivery/operation related processes and advises team members on the effective and efficient way to use Oracle services and products, tools, interfaces and procedures.
• Responsible for KPI and metrics improvement.
• Reacting to and managing any incidents/escalation that occur, driving resolution and after-action analysis.
• Working at a global level with peers to achieve consistency.
• Coaching and mentoring individual contributors across the organization
• Primary point of contact for customers and Oracle LOBs for any customer situation and escalated issue.
• Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift.

Note: Visa sponsorship is not available for this role.