Director, Claims

Reinsurance Group of America, Incorporated; Kuala Lumpur; On-site; MYR 120,000 - 170,000; Full time

Benefits offered by this job

Respectful and welcoming environment

Career development opportunities

Gain knowledge from diverse colleagues

Job summary

Reinsurance Group of America, Incorporated is seeking an experienced claims professional in Kuala Lumpur. The role requires handling claims with a focus on delivering timely service, overseeing case assessments, and maintaining client relationships. Candidates should have over 10 years of experience in the life and health industry, particularly in Southeast Asia, alongside strong interpersonal and data analytics skills.

The successful candidate will enjoy working in a multinational, innovative environment that promotes collaboration and career growth.

Qualifications

• 10+ years of claims experience in life & health industry, preferably in Southeast Asia.
• Understanding of Southeast Asia market, products, clients and regulation.
• Strong judgement and ability to work effectively with clients and stakeholders.

Responsibilities

• Handle claims BAU with higher-level service in case assessment.
• Review and provide inputs to product design and policy provisions.
• Build relationships with client claims teams and stakeholders.
• Conduct claims analysis and management, monitor claim trends.
• Support claim digitalisation initiatives.

Skills

Claims management

Data analytics

Interpersonal skills

Communication skills

Multitasking

Education

Bachelor's Degree in Arts/Sciences or higher

Job description

Brief Overview

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 company and listed among its World’s Most Admired Companies, we are the only global reinsurance company to focus primarily on life‑ and health‑related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

What You Will Do

• Handle claims BAU, delivering higher‑level and timely service in case assessment, consultation, training and audit, in accordance with Treaty Terms & Conditions, RGA Standards, guidelines, Claims Philosophy and Claims authority.
• Review and provide inputs to product design, policy provisions, treaty wordings, business development proposals, Claim Form design and Claims guidelines, business campaigns and related requests in a timely manner to help develop business.
• Build and maintain relationships with client claims teams and other stakeholders to facilitate strategic business objectives.
• Conduct claims analysis and management, e.g., monitor claim trends and produce periodic dashboards and other reports. Identify and elevate risks, issues, or service gaps in day‑to‑day claim service, audit programme or claims reporting.
• Support claim digitalisation initiatives.
• Effectively monitor the claims team’s performance and provide guidance, training, and coaching to team members to help the team grow.
• Keep abreast of relevant life insurance claims trends and issues, including acting as the Claims Team contact for industry bodies.
• Perform other duties as assigned by the manager from time to time.

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) or higher required.
• 10+ years of claims experience in the life & health industry, preferably in Southeast Asia markets.
• Deep understanding of the Southeast Asia market, products, clients and regulation. Advanced knowledge of medicine, law, accounting and finance as applied to the evaluation of life reinsurance risks.
• Capable of multitasking and prioritisation. Balanced technical skills and business sense. Able to deal with pressure.
• High level of personal accountability and integrity, acting with transparency and honesty.
• Strong interpersonal skills, sound judgement and ability to work effectively with clients and stakeholders, with excellent communication and presentation skills.
• Familiar with digital tools, strong data analytic skills and creatively thinking.
• FLMI, FSI, ACS or ARA accreditation preferred.

What you can expect from RGA

• Gain valuable knowledge and experience with diverse, caring colleagues around the world.
• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
• Join the bright and creative minds of RGA, and experience vast, endless career potential.