Dir, Order Fulfillment Mgmt

LAM RESEARCH INTERNATIONAL SDN. BHD.; Malaysia; Hybrid; MYR 260,000 - 380,000; Full time

Job summary

Lam Research International Sdn. Bhd. seeks a Director of Order Fulfillment Management to lead order execution for its Kulim site and strengthen performance across Asia and the global network.

You will own end-to-end delivery from commitment through shipment, guiding System Project Management and escalation as a senior leader with cross-functional influence. You will drive OTAC/OTTP, cycle time improvements, and customer experience while building scalable capabilities to support Lam’s growth and

Qualifications

• Bachelor’s degree in Supply Chain, Operations, Engineering, Business, or related field; MBA or advanced degree preferred.
• 10+ years of global operations, manufacturing, supply chain, or order fulfillment experience.
• At least 5 years in a senior/director-level role within a global matrix environment.
• Strong problem solving with root-cause methodologies; data-driven decisions.
• Fluency in English.

Responsibilities

• Lead Order Fulfillment Management and System Project Management at Kulim site.
• Own delivery performance: OTAC, OTTP, cycle time, customer delivery experience.
• Escalation leader for customer and operational issues; drive rapid resolution.
• Partner across Manufacturing, Supply Chain, Logistics, Sales Ops, Product Management, and Global Ops.
• Develop a high-performing organization with accountability and execution discipline.
• Lead root-cause problem solving to support speed, quality, efficiency and growth.

Skills

Leadership experience

Cross-functional collaboration

Executive communication

Problem solving

Data-driven decisions

Fluency in English

Education

Bachelor/MBA or higher

Job description

The Global Operations Group brings information systems, facilities, supply chain, logistics,and high-volume manufacturing together to drive the engine of our global business operations.We help Lam deliver industry-leading solutions with speed and efficiency, while activelysupporting the resilient and profitable growth of Lam's business.

The impact you’ll make

As Director of Order Fulfillment Management, you will lead Order Execution for Lam’s new Kulim manufacturing site and play a key role in strengthening execution performance across Asia and the global network.

You will own order execution from customer commitment through shipment and closure, ensuring products are delivered with speed, quality, and predictability. You will lead the site’s System Project Management and escalation management capabilities, partnering across Sales Operations, Product Management, Manufacturing, Supply Chain, Logistics, and other global functions to resolve critical issues, improve customer delivery performance, and prevent recurrence.

This is a high-impact leadership role responsible for delivering global customer commitments, strengthening execution discipline, and building scalable capabilities to support Lam’s continued growth.

What you’ll do

• Lead the Order Fulfillment Management and System Project Management teams supporting Lam's Kulim manufacturing site, driving execution from customer commitment through shipment and closure.
• Own delivery performance, including On-Time as Committed (OTAC), On-Time to Plan (OTTP), cycle time, and customer delivery experience, while ensuring predictable execution across the network.
• Serve as the senior escalation leader for customer and operational issues, driving rapid resolution, structured root-cause problem solving, and sustainable corrective actions.
• Partner across Manufacturing, Supply Chain, Logistics, Sales Operations, Product Management, and Global Operations to align priorities, mitigate risk, deliver customer commitments and create long-term solutions.
• Build and develop a high-performing organization by strengthening talent, global accountability, execution discipline, and decision-making capabilities.
• Lead structured root-cause problem solving to drive continuous improvement and transformation initiatives that enhance speed, quality, efficiency, and scalability while supporting Lam's growth objectives.

Who we’re looking for

• Bachelor’s degree in Supply Chain, Operations, Engineering, Business, or a related field; MBA or advanced degree preferred.
• 10 or more years of progressive experience in global operations, manufacturing, supply chain, order fulfillment, or a related field.
• At least 5 years of leadership experience in a senior management or director-level role within a global, matrixed environment.
• Deep understanding of manufacturing operations and end-to-end order execution processes.
• Demonstrated success leading cross-functional teams to deliver customer and operational outcomes at scale.
• Strong structured problem-solving capabilities, including experience with root-cause methodologies such as 8D.
• Proven ability to operate under pressure and manage high-impact, time-sensitive customer and operational issues.
• Strong business acumen and data-driven decision-making capabilities.
• Excellent executive communication, stakeholder management, and influencing skills.
• Demonstrated ability to establish accountability, manage expectations, and resolve conflicts across organizational levels.
• Strong executive presence and the ability to communicate complex issues with clarity.
• Fluency in English.

Preferred qualifications

• Experience in semiconductor, advanced manufacturing, or another complex global industry.
• Experience leading through rapid business growth, transformation, or manufacturing ramp.
• Track record of improving customer delivery performance, operational efficiency, and execution predictability.
• Experience building scalable operating models, organizational capabilities, and talent pipelines.
• Ability to translate strategy into coordinated execution across sites and functions.
• High agility and demonstrated ability to manage competing priorities.
• Experience influencing Business Units and global functions without direct authority.
• Approximately 20% travel.
• Ability to collaborate across Asia, Europe, and U.S. time zones.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Consumer Electronics Manufacturing 101-1,000 employees

Lam Research International Sdn. Bhd. is a subsidiary of Lam Research Corporation, a global supplier of innovative wafer fabrication equipment and services to the semiconductor industry. As a trusted, collaborative partner to the world’s leading semiconductor companies, we combine superior systems engineering capability, technology leadership, and unwavering commitment to customer success to accelerate innovation through enhanced device performance. In fact, today, nearly every advanced chip is built with Lam technology. Lam Research (Nasdaq: LRCX) is a FORTUNE 500® company headquartered in Fremont, Calif., with operations around the globe.

Lam Research International Sdn. Bhd. is a subsidiary of Lam Research Corporation, a global supplier of innovative wafer fabrication equipment and services to the semiconductor industry. As a trusted, collaborative partner to the world’s leading semiconductor companies, we combine superior systems engineering capability, technology leadership, and unwavering commitment to customer success to accelerate innovation through enhanced device performance. In fact, today, nearly every advanced chip is built with Lam technology. Lam Research (Nasdaq: LRCX) is a FORTUNE 500® company headquartered in Fremont, Calif., with operations around the globe.

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