Dir, Order Fulfillment Mgmt

Lam Research Salzburg GmbH; Kulim; On-site; MYR 400,000 - 640,000; Full time

Job summary

Lam Research in Kulim, Kedah is seeking a Director of Order Fulfillment Management to lead Order Execution for the Kulim site and strengthen execution across Asia and the global network.

You will own order execution from customer commitment through shipment, drive OTAC/OTTP metrics, and partner across Manufacturing, Supply Chain, Logistics, Sales Operations, and Product Management to deliver on commitments.

Qualifications

• Bachelor’s degree in Supply Chain, Operations, Engineering, Business or related field.
• 10+ years of global operations, manufacturing, supply chain, or order fulfillment experience.
• 5+ years in senior/director leadership within a global, matrixed environment.
• Deep understanding of end-to-end order execution and manufacturing operations.
• Strong problem-solving, data-driven decision making, and executive communication.

Responsibilities

• Lead Order Fulfillment Management and System Project Management at Kulim site.
• Own delivery performance: OTAC, OTTP, cycle time, and customer delivery experience.
• Serve as senior escalation leader for critical issues and root-cause analysis.
• Collaborate with Manufacturing, Supply Chain, Logistics, Sales Operations, and Product Management.
• Develop a high-performing organization with global accountability and disciplined execution.
• Drive transformation initiatives to improve speed, quality, efficiency and scalability.

Skills

Leadership

Global operations

Order fulfillment

Cross-functional teams

Problem solving

Data-driven

Executive communication

Stakeholder management

Influencing

English fluency

Education

Bachelor’s degree in Supply Chain, Operations, Engineering, Business

Job description

In your career, let’s prove what’s possible.

At Lam Research, we create equipmentthat drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.

Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.

The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Date: Sep 26, 2026

Location: Kulim, Kedah Darul Aman, MY

Worker Category: On-site Flex

The group you’ll be a part of

The Global Operations Group brings information systems, facilities, supply chain, logistics,and high-volume manufacturing together to drive the engine of our global business operations.We help Lam deliver industry-leading solutions with speed and efficiency, while activelysupporting the resilient and profitable growth of Lam's business.

The impact you’ll make

As Director of Order Fulfillment Management, you will lead Order Execution for Lam’s new Kulim manufacturing site and play a key role in strengthening execution performance across Asia and the global network.

You will own order execution from customer commitment through shipment and closure, ensuring products are delivered with speed, quality, and predictability. You will lead the site’s System Project Management and escalation management capabilities, partnering across Sales Operations, Product Management, Manufacturing, Supply Chain, Logistics, and other global functions to resolve critical issues, improve customer delivery performance, and prevent recurrence.

This is a high-impact leadership role responsible for delivering global customer commitments, strengthening execution discipline, and building scalable capabilities to support Lam’s continued growth.

What you’ll do

• Lead the Order Fulfillment Management and System Project Management teams supporting Lam's Kulim manufacturing site, driving execution from customer commitment through shipment and closure.
• Own delivery performance, including On-Time as Committed (OTAC), On-Time to Plan (OTTP), cycle time, and customer delivery experience, while ensuring predictable execution across the network.
• Serve as the senior escalation leader for customer and operational issues, driving rapid resolution, structured root-cause problem solving, and sustainable corrective actions.
• Partner across Manufacturing, Supply Chain, Logistics, Sales Operations, Product Management, and Global Operations to align priorities, mitigate risk, deliver customer commitments and create long-term solutions.
• Build and develop a high-performing organization by strengthening talent, global accountability, execution discipline, and decision-making capabilities.
• Lead structured root-cause problem solving to drive continuous improvement and transformation initiatives that enhance speed, quality, efficiency, and scalability while supporting Lam's growth objectives.

Who we’re looking for

• Bachelor’s degree in Supply Chain, Operations, Engineering, Business, or a related field; MBA or advanced degree preferred.
• 10 or more years of progressive experience in global operations, manufacturing, supply chain, order fulfillment, or a related field.
• At least 5 years of leadership experience in a senior management or director-level role within a global, matrixed environment.
• Deep understanding of manufacturing operations and end-to-end order execution processes.
• Demonstrated success leading cross-functional teams to deliver customer and operational outcomes at scale.
• Strong structured problem-solving capabilities, including experience with root-cause methodologies such as 8D.
• Proven ability to operate under pressure and manage high-impact, time-sensitive customer and operational issues.
• Strong business acumen and data-driven decision-making capabilities.
• Excellent executive communication, stakeholder management, and influencing skills.
• Demonstrated ability to establish accountability, manage expectations, and resolve conflicts across organizational levels.
• Strong executive presence and the ability to communicate complex issues with clarity.
• Fluency in English.

Preferred qualifications

• Experience in semiconductor, advanced manufacturing, or another complex global industry.
• Experience leading through rapid business growth, transformation, or manufacturing ramp.
• Track record of improving customer delivery performance, operational efficiency, and execution predictability.
• Experience building scalable operating models, organizational capabilities, and talent pipelines.
• Ability to translate strategy into coordinated execution across sites and functions.
• High agility and demonstrated ability to manage competing priorities.
• Experience influencing Business Units and global functions without direct authority.
• Approximately 20% travel.
• Ability to collaborate across Asia, Europe, and U.S. time zones.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. 'On-site Flex' you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Job Segment: Logistics, Fulfillment, Supply Chain, Information Systems, Supply, Operations, Technology