Digital Transformation Analyst — Post-Sales & CRM

Lenovo

Selangor

On-site

MYR 60,000 - 100,000

Full time

11 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Lenovo is seeking a Digital Transformation Analyst to drive global post-sales service entitlement processes and serve as a bridge between business and IT teams. You will design and deliver CRM-based solutions, lead requirements, and coordinate across global cross-functional groups to improve systems and support ongoing digital transformation initiatives.

The role emphasizes strong communication in English and Chinese, experience with SAP CRM or Service Now Entitlement, and ownership of

Qualifications

Bachelor degree in ERP/computer science or equivalent experience.
5+ years in a Business Analysis role focusing on processes and systems.
Experience with CRM, install base, and post-sales service workflows.

Responsibilities

Digital transformation analyst works between business and IT to design solutions that support business and guide IT implementation in related systems.
Manage Lenovo's global post-sales service entitlement processes.
Own warranty/non-warranty install base solutions in CRM systems and support post-sales service activities.
Lead entitlement business requirements, analysis, and design of solutions for IT realization.
Drive CRM-related projects: blueprint business processes, write functional specs, test, and provide post-production support.
Collaborate with cross-functional teams to explore system/process enhancements and resolve issues.