Digital Processing Officer (based in Seremban)

OCBC; Seremban; On-site; MYR 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated operational support specialist to enhance customer onboarding experiences. In this pivotal role, you will process online applications, engage with customers, and ensure compliance with bank policies. Your strong communication skills and proficiency in multiple languages will be key assets in liaising with diverse stakeholders. This is an excellent opportunity for those who thrive in a dynamic environment and are committed to service excellence. Join a team that values integrity and teamwork, and contribute to the bank's mission of delivering quality service.

Qualifications

• 3+ years of experience in operational support or customer service in banking.
• Proficient in English, Malay, and/or Chinese; additional languages a plus.

Responsibilities

• Process online applications for SME customer onboarding.
• Perform data entry and verification for applications.

Skills

Operational support experience

Customer service skills

Communication skills

Negotiation skills

Teamwork

Time management

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Access

Job description

Responsibilities:

• Process customers’ online application for onboarding SME customers according to bank guidelines.
• Perform data entry and data verification for onboarding applications.
• Make outbound calls to obtain additional information from customer.
• Handling customer and internal stakeholders’ enquiries.
• Ensure adherence to the bank policies, regulatory risks and compliance matters.
• Support digital initiatives.
• To liaise with various stakeholders (i.e. Sales personnel, Compliance officers, etc.) regarding relevant daily job functions.
• Any other assignments that may be assigned from time to time.

Requirements:

• Preferably with at least 3 years of operational support/call centre/ customer service experience in banking industry.
• Good communication and negotiation skills.
• Proficient in English, Malay, and/or Chinese language; additional languages will be an added advantage.
• Familiar with Microsoft Excel, Word, PowerPoint, Access etc.
• Committed in completing assignment within deadline, strong interpersonal and communication (oral and written) skills and team oriented.
• Able to manage administrative duties, ad-hoc assignment and any duties that may be assigned from time to time.
• Able to work independently, self-driven with minimum supervision.
• Result oriented, great sense of responsibility and team player.
• High integrity and practices OCBC core values.
• Committed to service excellence and quality in area of work.
• Fresh graduates are encouraged to apply