Digital Processing Officer

OCBC; Kuala Lumpur; On-site; MYR 35,000 - 50,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is looking for a candidate to support customer onboarding processes. Responsibilities include processing applications and verifying data. The ideal candidate should have at least 3 years of experience in customer service within the banking sector and possess excellent communication and interpersonal skills. Fresh graduates are also encouraged to apply.

Qualifications

• At least 3 years of experience in operational support or customer service in banking.
• Proficiency in English and Malay; additional languages advantageous.
• Ability to work independently and manage administrative duties.

Responsibilities

• Process online applications for onboarding SME customers.
• Perform data entry and verification for applications.
• Handle customer and stakeholder enquiries.

Skills

Communication skills

Negotiation skills

Team orientation

Interpersonal skills

Education

Experience in banking, customer service, or call center

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Access

Job description

Responsibilities:

• Process customers’ online application for onboarding SME customers according to bank guidelines.
• Perform data entry and data verification for onboarding applications.
• Make outbound calls to obtain additional information from customer.
• Handling customer and internal stakeholders’ enquiries.
• Ensure adherence to the bank policies, regulatory risks and compliance matters.
• Support digital initiatives.
• To liaise with various stakeholders (i.e. Sales personnel, Compliance officers, etc.) regarding relevant daily job functions.
• Any other assignments that may be assigned from time to time.

Requirements:

• Preferably with at least 3 years of operational support/call centre/ customer service experience in banking industry.
• Good communication and negotiation skills.
• Proficient in English, Malay, and/or Chinese language; additional languages will be an added advantage.
• Familiar with Microsoft Excel, Word, PowerPoint, Access etc.
• Committed in completing assignment within deadline, strong interpersonal and communication (oral and written) skills and team oriented.
• Able to manage administrative duties, ad-hoc assignment and any duties that may be assigned from time to time.
• Able to work independently, self-driven with minimum supervision.
• Result oriented, great sense of responsibility and team player.
• High integrity and practices OCBC core values.
• Committed to service excellence and quality in area of work.
• Fresh graduates are encouraged to apply