Digital Engagement &Operations Executive

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Digital Engagement & Operations Executive

As a Digital Engagement & Operations Executive, you are responsible for analyzing and understanding customers’ (users) requirements and developing test scripts for User Acceptance Testing (UAT).

Make an Impact by:

• Collecting the requirements from users on order processing capabilities.
• Performing UAT based on the signed-off test scripts.
• Maintaining a record of all testing results of assigned UAT projects.
• Tracking and monitoring errors encountered during UAT and ensuring they are resolved before implementation into Production.
• Tracking and monitoring the progress of the assigned UAT projects and ensuring they are completed on time.
• Assisting in enquiries from customers on the assigned UAT or ECOM order processing.
• Developing user procedures of assigned UAT for customers’ reference.
• Participating fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and the Team Leaders.
• Working closely with team members and leaders at all times to achieve optimum efficiency and productivity.

Skills for Success:

• Diploma or Degree holder in Business Admin or equivalent course.
• Minimum 2 years hands-on processing experience.
• Experience in test scripting and performing UAT is highly required.
• Familiarity with a call center environment is desirable.
• Possesses analytical skills in understanding & interpreting user requirements into UAT scenarios & expected results.
• Knowledge of some computer programming (e.g., SQL) will be an advantage.
• Computer literacy in MS Office, MS Excel, and PowerPoint.
• Ability to perform in a fast-paced environment & work well under pressure.
• Great flexibility to undertake any other tasks assigned from time to time.

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Working Location:

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