Digital Content Operations Specialist (Remote Work; 12-month Retainer Contract)

Freelancing; Kuala Lumpur; Remote; MYR 100,000 - 150,000; Full time

Job summary

A global hospitality support firm is looking for a Digital Content Operations Specialist to manage website content and digital assets for Hyatt Hotels in the Asia Pacific region. The ideal candidate will have digital operations experience, proficiency in image editing software, and excellent communication skills in English and Chinese. This position values detail-oriented and proactive individuals for daily digital content management tasks.

Qualifications

• Experience in digital operations, project coordination, or related roles.
• Experience managing multiple tasks in a fast-paced environment.
• Proficient in spoken and written English and Chinese.

Responsibilities

• Handle day-to-day website content requests.
• Support content updates on Hyatt platforms.
• Collaborate with stakeholders during new website launches.

Skills

Proficiency in image editing software

Excellent interpersonal skills

Strong organizational and time management skills

Attention to detail

Good understanding of composition and aesthetics

Education

Experience in digital operations or project coordination

Experience showcasing previous work in image editing

Tools

Adobe Photoshop

Microsoft Office Suite

Job description

Digital Content Operations Specialist (Remote Work; 12-month Retainer Contract)

We are outsourcing a supporting specialist based outside of Hong Kong to help with the daily operations of our website content and digital assets within our Digital Asset Management (DAM) system. The role supports Hyatt Hotels in the Asia Pacific region, involved in routine tasks that help maintain smooth content operations for our hotels. This role values consistency.

Candidates should have experience learning different digital software, ideally content management systems. You will engage with a diverse group of stakeholders regionally and globally. The ideal candidate will have excellent interpersonal skills and be proficient in both English and Chinese. A good aesthetic sense is essential.

The role involves a mix of supervised and independent work across content and asset management systems, as well as image editing software.

Key Responsibilities

• Handle day-to-day website content requests through a central ticketing system
• Support content updates on Hyatt platforms including hyatt.com, alilahotels.com, the World of Hyatt app and WeChat mini app
• Assist in new website launches for hotels during pre-opening and transitional phases, collaborating with regional stakeholders to meet deadlines
• Review assets to ensure adherence to asset submission standards
• Crop and upload images to ensure optimal framing
• Ensure quality control of digital assets and maintain organized asset libraries
• Facilitate cross-functional communications with stakeholders and manage turnaround times
• Contribute to the documentation of best practices and processes
• Conduct audits of hotel websites

Qualifications

Education and Experience:

• Experience in digital operations, project coordination, or related digital roles
• Experience in image editing and a portfolio showcasing previous work
• Prior experience working on projects requiring multiple languages
• Prior experience managing multiple tasks simultaneously in a fast-paced, deadline-driven environment

Computer Skills:

• Basic knowledge of HTML, experience with content management tools and/or project management tools
• Proficiency in image editing software (e.g. Adobe Photoshop, Lightroom)
• Knowledge of various file formats (print, digital, video) and media usage rights terminology
• Proficient in Microsoft Office Suite

Additional Requirements:

• Quickly learn new systems and processes
• Assess stakeholder needs and provide guidance in alignment with best practices
• Act proactively and possess the ability to assist with troubleshooting effectively
• Proficient in spoken and written English and Chinese
• Strong organizational and time management skills
• Strong communication and customer service skills
• Attention to detail and a creative eye for enhancing content
• Good understanding of composition, color theory, and aesthetics
• Experience in photography is a plus
• Work both independently and collaborate as part of a team