Developer Support - Arabic speaker

Teleperformance Portugal; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global customer support company is seeking a Developer Support Specialist in Kuala Lumpur. This role requires managing developer relationships and resolving escalations while ensuring compliance with platform standards. The ideal candidate has 1-2 years of experience in technical support and strong communication skills. Join a multicultural team and enjoy benefits including health insurance and bonuses.

Benefits

Health Insurance

Free language courses

Monthly and Quarterly Bonus

Qualifications

• 1–2 years of relevant experience in technical support or developer relations.
• Demonstrated experience in written communication and customer-facing support.
• Familiarity with Google’s developer platforms.

Responsibilities

• Manage and resolve all escalations/appeals from developers regarding application issues.
• Simplify complex technical and policy-related issues for clear communication.
• Conduct detailed research to provide accurate, policy-compliant resolutions.

Skills

Technical support experience

Written communication

Analytical skills

Proactive problem-solving

Education

BA/BS degree or equivalent experience

Job description

Overview

The Developer Support plays a pivotal role in managing developer relationships by handling escalations, appeals, and complex cases related to application policy enforcement. This role requires a balance of technical acumen, policy knowledge, and exceptional communication skills to advocate for developers while ensuring compliance with platform standards.

What you'll do

• Manage and resolve all escalations/appeals from developers regarding actions taken on their applications;
• Simplify complex technical and policy-related issues to provide clear summaries over email, chat, and ticketing systems;
• Conduct detailed research and apply advanced comprehension to provide accurate, policy-compliant resolutions;
• Exhibit strong communication skills and in-depth knowledge of app store policies to represent the developer perspective effectively;
• Review, curate, and maintain developer-facing data and documents to ensure consistency and quality;
• Understand and communicate complex technical concepts such as APIs, APKs, Bootloader, Doze, NFC, etc;
• Proofread and edit documents to maintain professional standards suitable for publishing;
• Collaborate with team members and cross-functional partners to resolve complex cases.

What you'll need

• 1–2 years of relevant experience in technical support or developer relations;
• BA/BS degree or 2 additional years of relevant work experience in lieu of degree;
• Demonstrated experience in written communication and customer-facing support;
• Analytical and troubleshooting skills with a proactive problem-solving mindset;
• Familiarity with Google’s developer platforms and strong policy comprehension;
• Excellent written and verbal communication skills;
• Capability to thrive in a fast-paced environment with multiple competing priorities.
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events;
• Monthly and Quarterly Bonus.

Teleperformance Portugal

TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!

With more than 14 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.

TP Portugal continues to grow. Join our team and find your place at TP!

Apply now

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