DESPATCH, REFERRAL BUSINESS CENTRE

LABLINK (M) SDN BHD; Malaysia; On-site; MYR 25,000 - 35,000; Full time

Job summary

LABLINK (M) SDN BHD is seeking to fill a critical role in Malaysia for timely collection, transportation, and delivery of laboratory specimens and medical supplies. The successful candidate will ensure accuracy in logistical tasks to support laboratory operations and contribute to patient care.

Responsibilities include collecting and delivering specimens, maintaining delivery records, and adhering to safety regulations. Customer service skills and attention to compliance are essential for this position.

Qualifications

• Ability to adhere to transportation procedures and maintain accurate records.
• Excellent customer service skills and ability to respond to inquiries.
• Knowledge of safety and health regulations.

Responsibilities

• Collect and deliver specimens, reports, and supplies promptly.
• Ensure all daily rounds and requests for laboratory supplies are completed.
• Adhere to compliance with safety and quality regulations.

Job description

Overview

Critical role in ensuring the timely and secure collection, transportation, and delivery of laboratory specimens, reports, medical supplies, and other essential items. This role ensures that all logistical tasks related to dispatching are carried out with accuracy and professionalism to support the smooth operation of laboratory services and contribute to patient care and satisfaction.

Specimen Handling and Delivery

• Collect and deliver specimens, reports, and supplies to/from clients promptly and safely, adhering to transportation procedures.
• Ensure specimens are sent to the correct external labs or companies as required.

Administrative Support

• Ensure all daily rounds are completed and clients’ requests for laboratory supplies (e.g., collection containers, syringes) are fulfilled.
• Maintain accurate records of deliveries, specimen receipt, and results dispatched to clients.
• Verify completeness of request forms, including patient details and doctor’s signatures.

Customer Service

• Respond promptly to client inquiries and on‑call duties.
• Promote patient and family rights, provide good customer service, and collect feedback as required.

Quality and Compliance

• Adhere to integrated management systems (ISO 9001, ISO 14001, OHSAS 18001) and accreditation standards (MSQH/JCI/ISO 15189).
• Comply with safety, health, and environmental regulations, including the use of personal protective equipment.

Safety and Health

• Ensure compliance with occupational safety and health regulations.
• Prevent or control pollution and manage waste discharge in line with environmental regulations.

General Duties

• Participate in training to upgrade skills and ensure competency.
• Maintain the cleanliness of the work area and monitor stock levels (e.g., stationery, lab supplies).
• Support new services introduced by the department and assist during emergencies.