Desktop Technician

Plexus Corp.; Bayan Lepas; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player is seeking a Desktop Technician to join their IT support team. In this entry-level role, you will provide essential IT support for internal customers and collaborate with Desktop Admins on managing computing equipment. Your responsibilities will include managing low complexity tasks, ensuring adherence to IT policies, and supporting effective lifecycle management of devices. This position offers a great opportunity for individuals looking to start their career in IT, with a focus on customer service and problem-solving skills. If you are eager to learn and grow in a supportive environment, this could be the perfect role for you.

Qualifications

• Entry-level position requiring a diploma in IT and 0-2 years of experience.
• Skills in customer service and problem-solving are essential.

Responsibilities

• Provide IT support for internal customers and manage computing equipment.
• Support Desktop Admin with issue escalation and lifecycle management.

Skills

Problem-solving skills

Customer service

Verbal communication

Written communication

Decision making

Education

Diploma in IT

Tools

Automated systems

Job description

Purpose Statement: Desktop Technician 1 is responsible for providing IT support for our internal customers as well as work with other Desktop Technicians and Desktop Admin in the management of site computing equipment, including but not limited to laptops, desktops, thin clients, printers, and computer interfaces to equipment as applicable.

Key Job Accountabilities

1. Manages low complexity tasks and provide Desktop Admin with timely feedback on status. Support Desktop Admin on issue escalation and resolution.
2. Alignment with and adherence to global IT policies and standards.
3. Support Desktop Admin in ensuring effective lifecycle management of computing devices, equipment, and related software inventory tracking.
4. Follows established change management policies and procedures to test and implement system updates, modifications, and/or deletions.

Education/Experience Qualifications

1. Diploma in any IT field and a minimum of 0 - 2 years of related experience is required.
2. An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications

1. Entry level decision making.
2. Beginner level computer and problem-solving skills.
3. Intermediate verbal and written communication skills.
4. Ability to effectively present information verbally in one-on-one and small group situations to customers, clients, and other employees of the organization.
5. Demonstrate good level of customer service, providing support through both electronic and in-person interactions, ensuring internal customer satisfaction.
6. Uses existing automated systems to remove the need for repetitive user and or administrative procedures.
7. Demonstrate ability to analyze technology issues. Apply standard procedures and documented techniques to resolve issues in an efficient and timely manner.
8. Ensure consistent loading of software packages, operating systems and specialized packages through established processes.
9. Actively communicate with Desktop Admin and participate and collaborate with peers within the regional IT organization.
10. Minimal travel may be required to meet the needs of the business.
11. Able to work in rotating shifts with other IT technicians from Monday to Saturdays (7pm - 7am / 7am - 7pm) if required.
12. Additional duties as assigned.

Physical Requirements

1. The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.

Travel Requirements

1. N/A

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.