Desktop Support Technician

Sharp Brains; Selangor; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading company in Malaysia is seeking an IT Support Technician L1 for on-site support. The role involves diagnosing and resolving various desktop issues, maintaining IT equipment, and ensuring customer satisfaction with timely support. Candidates should have a strong background in IT support with a focus on desktop environments and basic networking.

Qualifications

• More than 3 years of experience as IT Support.
• Basic knowledge of Mac OS for Apple users.
• Experience in Windows Desktop support.

Responsibilities

• Provide first/second-level support for customer issues.
• Troubleshoot and resolve desktop and printer problems.
• Install, upgrade, and support various operating systems.

Skills

Break Fix

Fault diagnosis

Customer support

Timely communication

Diagnostic tools

Basic networking

Audio/Visual troubleshooting

Telecom support

Job description

Job Details:

Position: IT Support Technician L1 (On-site)

Role Type: FTE

Working Days: 5 Days in a week

Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years as IT Support.

Site Address: Selangor, Malaysia. (On-Site)

Languages required: English (B2), Malay (B2 to C1).

Responsibilities:-

• Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution.
• Providing fault analysis to customers’ various core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite.
• Ideal candidate should have 3-4 Years’ experience in Windows Desktop support.
• Provide first/second-level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of the Mac operating system, to support Apple pc users.
• Install, upgrade, support, and troubleshoot printers, and computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, and printers.
• Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.