Desktop Support Engineer: IT Troubleshooter & Asset Admin

NCS; Malaysia; On-site; MYR 40,000 - 67,000; Full time

Job summary

NCS is seeking an IT/desktop support specialist to be the first point of contact for customers, delivering prompt assistance on IT topics and ensuring software and licenses comply with standards.

You will handle end-user support, troubleshoot client platform problems, respond to incidents, manage service requests, and monitor SLAs while coordinating with vendors for hardware replacements and asset records.

Qualifications

• Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline.
• Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage.
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude
• Required to performICT Equipment Support such as troubleshooting, resolving ICT equipment incidents, setting up equipment.
• Carry out routine and operational scheduled work.
• Conduct annual physical stock takes for ICT equipment.

Responsibilities

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform local server administration to facilitate software distribution & patch management service.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports.

Skills

Independent

Resourceful

Result oriented

Can-do attitude

Analytical thinking

Education

Higher Nitec

Diploma in Computer/Electronic Engineering

Tools

MS Office

Job description

NCS is seeking an IT/desktop support specialist to be the first point of contact for customers, delivering prompt assistance on IT topics and ensuring software and licenses comply with standards.

You will handle end-user support, troubleshoot client platform problems, respond to incidents, manage service requests, and monitor SLAs while coordinating with vendors for hardware replacements and asset records.