Desktop Support Engineer

Konica Minolta Malaysia; Petaling Jaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

Sebuah syarikat yang berfokus pada inovasi sedang mencari individu yang berkelayakan untuk menyertai pasukan mereka dalam peranan sokongan IT. Dalam posisi ini, anda akan memberikan bantuan teknikal kepada pengguna akhir melalui pelbagai saluran komunikasi. Anda akan bertanggungjawab untuk mendiagnosis dan menyelesaikan masalah IT yang kompleks, serta melatih staf untuk memaksimumkan potensi teknologi yang ada. Jika anda seorang yang mempunyai kemahiran komunikasi yang baik, mampu bekerja secara bebas dan dalam pasukan, serta mempunyai semangat untuk pembelajaran berterusan, peluang ini adalah untuk anda.

Qualifications

• Memerlukan sekurang-kurangnya 2 tahun pengalaman kerja berkaitan.
• Mempunyai kelayakan dalam Kejuruteraan atau Sains Komputer.

Responsibilities

• Memberi bantuan teknikal kepada pengguna akhir melalui pelbagai saluran.
• Mendiagnosis dan menyelesaikan masalah pengguna dengan alat IT.

Skills

Komunikasi yang baik dalam Bahasa Inggeris dan Melayu

Kemahiran penyelesaian masalah

Kemahiran analisis

Kemahiran interpersonal

Education

Diploma / Advanced Diploma dalam Kejuruteraan

Ijazah Sarjana Muda dalam Sains Komputer / IT

Tools

Sistem tiket

Perisian diagnostik IT

Job description

Job Requirement

1. Candidate should possess a Diploma / Advanced Diploma, Professional Certificates, Bachelor Degree or equivalent in Engineering (Computer / Telecommunication), Computer Science / Information Technology.
2. Preferably at least 2 years of related working experience.
3. Preferably Executive specializing in Information Technology or equivalent.
4. Good communication skills in English and Malay for both spoken and written.
5. 3 Contract positions available.
6. To provide technical and process assistance to end-users via on-site, phone, email, live chat, and web-form.
7. To diagnose and troubleshoot end-users’ problems with various IT tools.
8. To perform an initial assessment, attempt to resolve or escalate the problem based on customer’s standard support process and procedures.
9. Analyze and clarify the queries by conducting research and troubleshooting the issues.
10. Provide necessary operation reports and documentation.
11. Perform work in compliance with specified KPI/service level requirements.
12. Perform any ad hoc or scheduled PC refresh within customer's premise.
13. Provide level 2 user support (onsite support by attending to end users).
14. Troubleshoot network operating systems, software, and hardware.
15. Be familiar with network operating systems, software, and hardware.
16. Work within a ticketing system and create documentation for new processes.
17. Train staff to maximize the potential of existing technology.
18. Provide individual support and training upon request.
19. Provide recommendations about support and information access.
20. Maintain an updated inventory of software, hardware, and resources.
21. Demonstrate aptitude for continuous learning and innovative thinking.
22. Able to work independently and in a team environment.
23. Strong written, oral, and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
24. Document case studies and relevant IT processes and procedures, and add to the knowledge base of the organization.