Desktop Support Engineer

NTT DATA, Inc.; Kuala Lumpur; On-site; MYR 40,000 - 65,000; Full time

Job summary

NTT DATA is seeking a Desktop Support Engineer to join our Kuala Lumpur team in Malaysia. You will respond to client support requests, travel to client locations or connect remotely, and troubleshoot hardware and software issues.

You will install and maintain hardware and peripherals, install and upgrade operating systems and software, and troubleshoot networking issues. Strong communication and problem-solving skills are essential, along with flexibility to work after hours when required.

Qualifications

• Bachelor's degree in computer science or information technology.
• 2–4 years of work experience as a desktop support engineer or support technician.
• Strong hardware knowledge and peripherals.
• Knowledge of common operating systems and remote connection tools.
• Ability to diagnose complex hardware and software issues.
• Willingness to travel and work after hours when needed.
• Excellent interpersonal and communication skills.

Responsibilities

• Respond to client support requests and gather problem details.
• Travel to clients or connect remotely to diagnose issues.
• Troubleshoot hardware and software problems.
• Install and maintain hardware and peripherals.
• Install and upgrade operating systems and software.
• Troubleshoot networking and connectivity issues.
• Advise on hardware upgrades and software changes.
• Provide basic training in computer operation and management.
• Complete job reports and order supplies.

Skills

Desktop support

Hardware troubleshooting

Software troubleshooting

Operating systems

Remote access

Customer service

Communication

Travel readiness

Education

Bachelor's degree in CS/IT

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Desktop Support Engineer to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

Job Responsibilities:

• Responding to client support requests.Contacting clients to find out the nature of the problem.
  
• Traveling to the client’s location or connecting via a remote link.
  
• Troubleshooting hardware and software issues.
  
• Installing and maintaining hardware and computer peripherals.
  
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
  
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Completing job reports and ordering supplies.
  

Requirements:

• Bachelor’s degree in computer science or information technology.
  
• Proven 2-4 years of work experience as a desktop support engineer or support technician.
  
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
  
• Knowledge of popular operating systems, software applications, and remote connection systems.
  
• Ability to solve complex hardware and software issues.
  
• Ability to travel and work after hours when necessary.
  
• Excellent interpersonal skills.
  
• Good written and verbal communication skills.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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