Desktop EUC L1

Iron Systems, Inc; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT support company is looking for a Desktop Support Technician to manage and maintain desktop devices for users. The ideal candidate will have hands-on experience with Windows OS, support for MAC devices, and a good grasp of ITIL processes. This role involves ensuring compliance with security standards and providing user training and support.

Qualifications

• Experience with managing and troubleshooting desktop devices.
• Familiarity with security compliance and antivirus software.
• Understanding of Lync, VPN, mobile device support preferred.

Responsibilities

• Manage incidents and support for desktop devices.
• Optimize and maintain desktop configurations.
• Provide VIP support and monitor security compliance.

Skills

Knowledge of Windows 7 OS

EUC tools expertise

Remote support tools

MS Office proficiency

ITIL process awareness

Education

Associate degree in electronics

Bachelor's Degree preferred

Tools

ServiceNow

Job description

Responsibilities

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
• Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage Desktop Devices (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
  
  

Requirements:

• Knowledge and experience on windows 7 OS
• Good to have – knowledge in AD and smart hands and feet support.
• Good to have – knowledge and experience of supporting MAC devices and tablets
• Experience with Service management tool – ex – Service now
• Should have good expertise on EUC tools, remote support tools, MS office and outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.

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