Desktop Claims Handler (Property or Casualty claims)

Sedgwick; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company is seeking a Desktop Claims Handler to manage and evaluate property and casualty claims. This role requires excellent analytical skills, a strong command of English, and experience in claims management. Join us to make a positive impact while advancing your career in a supportive environment.

Qualifications

• 3+ years experience in managing commercial claims for property/casualty.
• Strong command of spoken and written English.
• Proficient in Mandarin and/or Cantonese is a plus.

Responsibilities

• Manage claims from start to end without site survey.
• Communicate with clients and evaluators to address queries.
• Identify and investigate potentially fraudulent claims.

Skills

Analytical

Interpersonal skills

Problem solving

Organizational abilities

Attention to details

Education

Diploma or degree in any discipline

Professional certificates in insurance

Tools

Microsoft Office 365

Job description

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work
Top 100 Most Loved Workplace
Forbes Best-in-State Employer

Desktop Claims Handler (Property or Casualty claims)

The role of the Desktop Claims Handler is to ensure that the claim files assigned are managed and assessed in a professional manner. This will involve working with the policy holder, Insurers, Brokers, colleagues and other professionals to ensure theclaimis valid.

• Manage claims on desktop (without site survey) from start (first notice of loss) to end (finalisation)
• Communicate with clients/claimants via phone and email to address queries, request further information and/or supporting documentation
• Examine documentation and evidence to determine claim validity
• Evaluate claims based on policy coverage and determine conditions have been met and exclusions have been applied
• Maintain accurate, thorough and up-to-date claim file documentation throughout the claims process in the electronic claims management system
• Ensure all data and supporting documents are entered into the claims management system
• Manage an open portfolio of claims in a timely manner, ensuring claims are managed in line with client’s SLAs
• Identify and investigate potentially fraudulent claims with referral to Team Leader
• Model ethical behaviour and execute job responsibilities in accordance with Sedgwick’s core values, legal requirements, and industrial regulations/policies

Requirements:

• A diploma or degree in any discipline
• Professional certificates in insurance are desired
• Minimal three (3) years of experience in end-to-end management of commercial claims for property and/or casualty space
• Working knowledge of industry insurance policies/wordings and the claims life cycle
• Possess strong command of spoken and written English
• Good analytical and numeracy skills
• Excellent interpersonal and critical thinking skills
• Working knowledge of Microsoft Office 365 applications such as Word, Excel, PowerPoint, Outlook and Teams
• Able to work independently and demonstrate personal initiative
• Time management - ability to multi-task and adapt to priority change
• Proficient in either the Mandarin and/or Cantonese language would be an added advantage
• Demonstrates ability to work as a team to deliver our commitment to clients
• Analytical, problem solving and organizational abilities
• Meticulous and attention to details
• Team Player

Sedgwickis an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.