Desktop Architect

Great Eastern Life; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading company in financial services is seeking a Desktop Architect responsible for managing IT support tickets, resolving technical issues, and ensuring service quality. This role requires a degree in IT, 3 years of relevant experience, and strong skills in Windows administration and communication.

Qualifications

• Minimum 3 years of experience as a Desktop Architect.
• Ability to make sound judgement and decisions.
• Strong experience with Windows, MAC & IPADOS/IOS management.

Responsibilities

• Provides technical analysis to resolve desktop/laptop/printer issues.
• Ensures quality of fixes and patches and monitors the call center team.
• Performs daily, weekly or monthly reporting on support issues.

Skills

Problem Solving

Communication

Management

Organization

Coordination

Reliability

Education

Degree in Computer Science, IT or related discipline

Tools

Windows 11 administration

Group Policy Object (GPO) management

LanDesk administration

Intunes administration

Job description

Job Description - Desktop Architect (250000O0)

Desktop Architect (

Job Number:

250000O0 )

About the Job

Management of tickets and request by user

• Provides technical analysis and assistance to resolve desktop/laptop/printer and application problems.
• Updates, follow up and resolves incidents and service requests within agreed SLA.
• Supports basic network related and server system issues.
• Ensures quality of fixes and patches.
• Applies patches and upgrades accordingly as assigned.
• Updates call center on the ticket status and ensuring the tickets are resolved within agreed SLA timeline.
• Monitors support issues at sites to identify patterns and common issues with the aim of prioritizing resolution of issues that significantly improve the degree of reliability and quality of services.
• Develops workaround and fixes for new incidents.
• Monitors the regional call center team members and ensure that all escalations, process and procedures are adhered to.
• Perform daily, weekly or monthly reporting.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

We are looking for people who

• Degree in Computer Science, IT or its related discipline
• Minimum 3 years of experience as Desktop Architect.
• Excellent communicator, problem solving, management & organization skills
• Ability to make sound judgement and decision.
• Possess coordination skills in managing complex investigations or incidents.
• Structured, independent and self-reliant.
• Responsible, pro-active, reliable and trustworthy character.
• Strong experience with Windows 11 administration and patching, Group Policy Object (GPO) management required
• Strong experience with Windows, MAC & IPADOS/IOS management
• Experience with LanDesk or Intunes administration is a plus

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