Deputy Premier Centre Manager, Downing Street

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In International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect, and grow their wealth. Retail Banking plays a crucial role in executing the International Wealth and Premier Banking strategy, providing strategic advice, frameworks, and guidance to markets, ensuring all customer journeys, products, and services are sustainable, inclusive, and built with customers at the heart. Retail Banking brings together a united retail business, made up of the following global teams: Segments, Retail Products, Shared Services Contact Centre, Distribution, and Enablers spanning Customer Experience, Marketing, Data and Analytics, Business Architecture, Sustainability, and Inclusion for International Wealth and Premier Banking.

We are currently seeking an ambitious individual to join our team in the role of Deputy Premier Centre Manager.

Principal Accountabilities:

• Reporting to the Premier Centre Manager, the individual will be responsible for strategically planning, leading, organizing, and executing all Premier business initiatives to grow customer value and Asset Under Management (AUM) in the domicile branch. The individual is responsible for ensuring that the premier platform has a strong presence in the local market with people capability and process efficiency.

• Responsible for achieving targets and contributing towards the branch’s business and bottom line, in line with the bank’s wealth management strategy.

• Leads and manages the Premier Sales team effectively to achieve Wealth Management (WEM) targets as well as to enhance sales staff performance and productivity.

• Ability to analyze market, resources, and sales staff capability to devise a structured and effective sales plan for execution.

• Responsible for continually monitoring the team’s daily/weekly/monthly sales performance against plan, and keeping the branch manager regularly informed of the progress (observe daily discipline).

• Ensures all Relationship Managers utilize HSBC sales processes and apply financial planning concepts when dealing with their customer portfolios.

• Responsible for championing the Premier proposition through distinguished service and sales initiatives.

• Plays a crucial role in assisting the premier team to develop relationships with targeted top 20 and high net worth customers through frequent contacts.

• Effectively manages the Premier Centre as a one-stop Wealth Management and Premier solutions provider for our customers.

• Responsible for creating positive staff morale, motivation, and actively managing the performance of the premier team.

• Maintains HSBC internal control standards and ensures a high standard of operational efficiency.