Deputy Premier Centre Manager, Downing Street

HSBC; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

HSBC is seeking a Deputy Premier Centre Manager for our Penang branch. The role involves leading sales initiatives, managing the sales team, and developing relationships with high-net-worth clients. This position is crucial for driving business growth and ensuring excellent customer service within our Wealth Management segment.

Qualifications

• Experience in sales leadership within a banking or financial services context.
• Strong understanding of wealth management strategies.
• Ability to analyze market trends and devise effective sales plans.

Responsibilities

• Strategically plan and lead Premier business initiatives to grow customer value.
• Monitor sales performance and ensure adherence to HSBC sales processes.
• Develop relationships with high-net-worth customers.

Skills

Sales Management

Customer Relationship Management

Market Analysis

Team Leadership

Performance Tracking

Job description

Some careers grow faster than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

At HSBC, our purpose is opening up a world of opportunity, and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

In International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high-net-worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect, and grow their wealth. Retail Banking plays a crucial role in executing the International Wealth and Premier Banking strategy, providing strategic advice, frameworks, and guidance to markets, ensuring all customer journeys, products, and services are sustainable, inclusive, and built with customers at the heart. Retail Banking brings together a united retail business, made up of the following global teams: Segments, Retail Products, Shared Services Contact Centre, Distribution, and Enablers spanning Customer Experience, Marketing, Data and Analytics, Business Architecture, Sustainability, and Inclusion for International Wealth and Premier Banking.

We are currently seeking an ambitious individual to join our team in the role of Deputy Premier Centre Manager.

Principal Accountabilities:

• Reporting to the Premier Centre Manager, the individual will be responsible for strategically planning, leading, organizing, and executing all Premier business initiatives to grow customer value and Asset Under Management (AUM) in the domicile branch. The individual is responsible for ensuring that the premier platform has a strong presence in the local market with people capability and process efficiency.

• Responsible for achieving targets and contributing towards the branch’s business and bottom line, in line with the bank’s wealth management strategy.

• Leads and manages the Premier Sales team effectively to achieve Wealth Management (WEM) targets as well as to enhance sales staff performance and productivity.

• Ability to analyze market, resources, and sales staff capability to devise a structured and effective sales plan for execution.

• Responsible for continually monitoring the team’s daily/weekly/monthly sales performance against plan, and keeping the branch manager regularly informed of the progress (observe daily discipline).

• Ensures all the Relationship Managers are utilizing HSBC sales process and applying financial planning concepts when dealing with their portfolio of customers.

• Responsible for championing the Premier proposition through distinguished service and sales initiatives.

• Plays a crucial role in assisting the premier team to develop relationships with targeted top 20 and high-net-worth customers through frequent contacts.

• Effectively manages the Premier Centre as a one-stop Wealth Management and Premier solutions provider for our customers.

• Responsible for creating positive staff morale, motivation, and actively managing performance of the premier team.

• To maintain HSBC internal control standards and ensure a high standard of operational efficiency.