Deputy General Manager - Operations (Shopping Mall)

JAC Recruitment; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading company is seeking an operations manager for a mall in Kuala Lumpur. This role involves managing sales promotions, facility management, and ensuring compliance with regulations. Candidates must have at least 5 years of experience in mall operations and proficiency in English, Bahasa Malaysia, and Mandarin.

Qualifications

• At least 5 years of experience in mall operations and management.
• Proficiency in English, Bahasa Malaysia, and Mandarin.

Responsibilities

• Manage various aspects of mall operations.
• Ensure tasks are completed on time and within budget.
• Develop advertising and promotions plans.

Skills

Sales Promotion

Facility Management

Building Operations

Maintenance

Security

Communication Skills

Job description

Job Responsibilities

• Managing various aspects of mall operations such as sales promotion, building operations, facility management, maintenance, security, safety, car parking, housekeeping, pest control, waste management, and engineering services.

• Ensure tasks are completed on time and within budget, adhere to operational SOPs, and comply with government regulations.

• Building and maintaining good relationships with local authorities and statutory bodies is also crucial.

• Developing and managing operational expenses and budget planning, monitoring overall mall system administration, and ensuring contract compliance.

• Analyze sales performance data, identify opportunities to enhance tenant sales and services, and resolve tenant issues.
  oversee building maintenance, car park management, housekeeping, and landscape architecture.

• Ensure observance of safety rules and regulations, conduct fire evacuation drills, and maintain contingency plans for emergencies.

• Plan annual sales targets, develop advertising and promotions plans, and ensure customer service policies are observed.

Job Requirements

• At least 5 years of experience in mall operations and management.

• Proficiency in English, Bahasa Malaysia, and Mandarin due to the market that support.

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