Department Manager

H&M; George Town; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading global fashion retailer is seeking a Department Manager to lead and inspire the team in George Town, Malaysia. You will enhance customer experiences while driving sales and managing operations. Ideal candidates will have strong retail management experience and a passion for coaching teams. This role offers opportunities for growth in a collaborative and inclusive environment.

Benefits

Attractive benefits

Extensive development opportunities

Qualifications

• Experience in retail management and operations.
• Strong leadership skills and passion for coaching teams.
• Expertise in sales planning and analysis.

Responsibilities

• Lead your team to deliver exceptional customer service.
• Take responsibility for store performance and commercial opportunities.
• Recruit, onboard, and develop your team.

Skills

Retail management experience

Leadership skills

Sales planning expertise

Customer experience focus

Analytical and numerical skills

Job description

Overview

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you’ll create an environment where everyone can thrive. Acting in line with our values, you’ll contribute to both your own success and the success of the company.

Responsibilities

• Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.
• Take responsibility for your store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.
• Manage team planning, scheduling, and ensure seamless opening and closing routines.
• Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
• Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
• Represent yourself and the brand positively during all customer interactions.

Who You’ll Work With

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, and Department Managers to Store Managers, and Visual Merchandisers—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you\'ll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

Who You Are

We are looking for people with…

• Experience in retail management and operations.
• Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.
• Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting.
• Strong and confident leaders who inspire, coach, and develop their teams with integrity.
• Thriving in collaborative, dynamic environments, with a solution-focused mindset.
• Motivated to create great customer experiences while promoting and selling our products.
• A keen interest in fashion trends, commerciality, and competitor insights to drive sales.
• Effective communicators, creative, and curious.
• Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers.

Who We Are

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

Why You’ll Love Working Here

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

Join Us

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here.

• We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.