Delivery Performance Manager

UOB; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Join a forward-thinking financial institution as a leader in the Innovation Hub 2 Delivery Performance team. This role offers the opportunity to drive operational excellence and performance management across multiple domains. You'll oversee key initiatives, manage stakeholder relationships, and implement continuous improvement strategies. With a focus on delivering trusted financial solutions, you will play a crucial role in the bank's growth ambitions. If you're passionate about innovation and leadership in the banking sector, this is the perfect opportunity for you.

Qualifications

• 10 years of experience in Program & Project Management, preferably in the Financial/Banking industry.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead the Innovation Hub 2 Delivery Performance team and oversee operations delivery.
• Define, implement and report Key Performance Indicators (KPI) for overall delivery.

Skills

Program Management

Project Management

Stakeholder Management

Communication Skills

Presentation Skills

Continuous Improvement

Education

Degree in Computer Science

Degree in Business

Degree in Engineering

Tools

SDLC

KPI Management

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB's purpose is to build the future of ASEAN.Our purpose guides The UOB Way – that defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United and Committed, and our people philosophy of Care, Growth and Trust.

About the Department

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition.We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Responsibilities

You will be responsible for leading the Innovation Hub 2 Delivery Performance team. This role will enable you to oversee operations delivery and gather performance and drive output for 10 domains within Innovation Hub 2. You will be responsible for the delivery performance and required to define, implement and report Key Performance Indicator (KPI) for overall Innovation Hub 2 delivery and operations.

Other responsibilities include:

• Lead Performance Management Team, this includes establish delivery performance excellence and overseeing demand & supply within Innovation Hub 2.
• Work with head of delivery & domain leads on the program strategy, service and operational planning and operations. You will be responsible to manage stakeholder from Innovation Hub 2 as well as Group Banking Level
• Accountable to delivery quality carried out from Innovation Hub 2, able to define, measure, prepare and present the Key Performance Indicator (KPI) to management team and other audiences on agreed time period
• Identify and perform continuous improvement on process, technology and people aspect within Innovation Hub 2
• Monitor delivery project demand and resources allocation and making sure the overall capacity is balanced
• Provide support to your teams with guidance, advice and information on effective performance management, share & maintain industry/technology best practice to be shared and implemented within Innovation Hub 2
• Enable standardization and holistic tracking and monitoring of performance across domains on a regular basis
• Identify root causes and drive improvement actions based on day to day activities within Innovation Hub 2

Job Requirements

• 10 years of experience on Program & Project Management experience, p referably from Financial / Banking industry
• Strong communication, presentation and stakeholder management skills, with the ability to drive understanding and information exchange across all stakeholders
• People Management experience and ability to lead the team
• Familiar with SDLC (Software Development Life Cycle) and Key Performance Indicators (KPI)
• Degree in Computer Science, Business, Engineering or similar;
• Additional Project Management, professional/technical qualifications will be advantageous although not mandatory

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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