Delivery Operations Support Manager

Viridian Solutions Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A technology solutions company in Kuala Lumpur is seeking a skilled Engagement Manager. The role involves driving growth, aligning IT initiatives with business goals, and leading cross-functional teams. Candidates should have over 8 years of experience in service delivery management and excellent strategic thinking abilities.

Qualifications

• 8+ years’ experience in Engagement Management or Service Delivery Management.
• Strong executive presentation skills.
• Prior IT consultancy experience preferred.

Responsibilities

• Drive growth and capability in the delivery center.
• Collaborate closely with stakeholders to define IT strategies.
• Forecasting, planning, workforce management.

Skills

Strategic thinking

Leadership

Interpersonal skills

Project management

Adaptability

Education

Bachelor’s degree in Business, IT, Computer Science, or related field

Job description

Responsibilities

· Contribute and deliver overall strategy to drive growth and capability in the delivery center.

· Support high volume delivery pipeline, scheduling and work with Delivery Head to actively set individual and team targets.

· Collaborate closely with key stakeholders to understand business needs and define IT strategies accordingly.

· Evaluate existing corporate processes to pinpoint areas for improvement and optimization.

· Ensure that teams execute strategic initiatives effectively and efficiently.

· Create and maintain key reports, decks shared with clients and internal stakeholders

· Forecasting, planning, workforce management, bench program, redeployment, re‑tooling, etc.

· Performs Resource Management including supporting Recruitment activities and tasks such as sourcing, interviewing for relevant delivery roles, Capability Planning and forecast as well as driving relative Learning and Development initiatives.

· Assist training and coaching team members to consistently develop leadership and strong customer support

· Ensure that the delivery of new capability is compatible with the realization of benefits and business outcomes

· Compliance to quality processes and existing Quality Management Systems (i.e. CMMI Practices and Delivery Guidelines and Practices) and support certification efforts i.e. CMMI, ISO, etc.

Qualifications

· Bachelor’s degree in Business, IT, Computer Science, or related field, with 8+ years’ experience in Engagement Management or Service Delivery Management.

· Proven ability to think strategically, lead teams, and align IT initiatives with business goals, including strong executive presentation skills.

· Excellent interpersonal skills for working with cross‑functional teams and stakeholders at all levels; prior IT consultancy experience preferred.

· In‑depth understanding of IT landscapes, industry best practices, and project management to prioritize tasks and meet deadlines.

· Ability to thrive in fast‑paced environments, solve complex IT challenges, and quickly adapt to changing priorities.

· Motivated and action‑oriented individual with strong decision‑making skills.