Delivery Lead - Business Operations (Health Insurance) | Kuala Lumpur, MY

Cognizant; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A global technology company is seeking a Delivery Lead for Business Operations in the healthcare insurance sector. This role oversees project delivery, manages teams, and ensures client satisfaction. Key qualifications include a deep understanding of the healthcare insurance landscape, proficiency in English and Cantonese, and the ability to implement quality assurance measures. This position is based in Kuala Lumpur, Malaysia.

Qualifications

• Experience in healthcare insurance project delivery and management.
• Strong client relationship management skills.
• Ability to implement quality assurance measures.

Responsibilities

• Oversee planning and execution of multiple projects.
• Lead project teams and foster collaboration.
• Act as primary point of contact for clients.
• Implement quality assurance measures.
• Drive continuous improvement initiatives.

Skills

Deep understanding of healthcare insurance industry

Language proficiency in English and Cantonese

End-to-end understanding of health insurance claims process

Job description

Delivery Lead - Business Operations (Health Insurance)

Role: Delivery Lead - Business Operations (Health Insurance)

Location: KL, Malaysia

Summary:

A Healthcare Insurance Delivery Lead is responsible for overseeing the successful delivery of projects and services within the healthcare insurance domain, ensuring client satisfaction and operational efficiency. This role involves managing teams, coordinating with various stakeholders, and implementing strategies to optimize delivery processes. The Delivery Lead also focuses on maintaining strong client relationships and driving continuous improvement initiatives.

Required skills:

• Deep understanding of the healthcare insurance industry, including relevant regulations, compliance requirements, and market trends. (APAC market is preferred)
• Language proficiency in English and Cantonese.
• End-to-end understanding of health insurance claims process, benefits/policy servicing, provider relationships, and customer contact centers.

Roles & Responsibilities:

• Oversee the planning, execution, and delivery of multiple projects simultaneously, managing scope, timelines, budgets, and quality parameters.
• Lead and manage project teams, fostering collaboration, communication, and professional development.
• Act as a primary point of contact for clients, building and maintaining strong relationships, understanding their needs, and ensuring their satisfaction.
• Implement and enforce quality assurance measures to ensure high-quality deliverables and adherence to service level agreements (SLAs).
• Drive continuous improvement initiatives and process optimization to enhance efficiency and effectiveness.
• Develop and implement strategies to optimize delivery processes, improve efficiency, and drive business growth within the insurance vertical.

Ensure projects are delivered within budget and maximize revenue and margins.

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes, and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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