Delivery Enablement Lead

HSBC; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading financial institution is seeking a Delivery Enablement Lead in Kuala Lumpur. This role involves supporting project management services, ensuring compliance with standards, and requires a solid understanding of Agile methodologies and various project management tools. The ideal candidate has PMO experience, strong organizational skills, and is adept at stakeholder management. Join us to drive impactful changes in our banking operations.

Qualifications

• Relevant PMO experience on complex projects across countries or regions.
• Experience in banking and/or financial services industry.
• Experience in project tracking and reporting.

Responsibilities

• Provides ongoing support to Projects/Programmes.
• Conducts monitoring to ensure project compliance.
• Assists PMO Manager with Programme/Project mobilisation.

Skills

Understanding of the project lifecycle

Agile / Scrum methodologies of project delivery

Strong organizational skills

Knowledge of project management tools

Education

Bachelor's degree

Tools

Clarity

Jira

Confluence

Job description

Overview

Why join us?

Some careers grow faster than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Delivery Enablement Lead.

Responsibilities

Value Creation:

• Provides ongoing support to Projects/Programmes/Value Streams/Markets/Regions by delivering PMO services as agreed with the business partner and ensuring Group central tools are set up according to Group standards and methodologies.
• Conducts monitoring to ensure project compliance with Group standards and policies and reports appropriately.
• Updates quality procedures, manages internal ad-hoc quality audits, reports quality variance and supports in the implementation of corrective actions.
• Understands the concept of change requests and how they can impact change audiences; supports Programme/Project in tracking.
• Extracts reports on existing risks and issues from Group central tools, updates status, and captures new risks and issues.
• Understands basics of financial performance and budget control metrics.
• Demonstrates basic knowledge of HSBC Programme/Project Management Frameworks and Group central tools.
• Understands defined Programme/Project scope and communicates clearly to stakeholders at all levels.
• Proactively manages own time and workload, advocates for project pace to achieve successful delivery; asks questions when uncertain.

Operational Performance:

• Assists the PMO Manager with Programme/Project mobilisation, including onboarding resources and setting up Clarity plans.
• Has a general understanding of quality assurance processes and supports the PMO Manager with quality assurance as needed.
• Demonstrates good knowledge of Group central tools (such as Clarity, Jira, Confluence, SharePoint).
• Supports closure activities for programmes/projects, including closing Clarity lines.
• Ensures accuracy and quality of deliverables in Clarity, Jira, Confluence, and SharePoint.
• Understands Programme/Project Management Frameworks and is aware of programme/project organizational structure, including stakeholders' roles and names.

Requirements

What you will need to succeed in the role:

Knowledge:

• Understanding of the project lifecycle.
• Business Transformation Frameworks and best practice techniques.
• Agile / Scrum methodologies of project delivery.
• Understanding of key activities for Change Adoption.
• Knowledge of project management tools such as Clarity, JIRA, Confluence.
• Understanding of banking/HSBC and how change drives benefits for HSBC, its customers and other stakeholders.
• Domain knowledge in Retail Banking, Commercial Banking, Risk, Compliance, Payments, and understanding of the purpose, value, culture and fundamentals of Compliance Transformation (plus).

Experience:

• Relevant PMO experience on complex projects across countries or regions.
• Strong organizational skills and ability to pick up work quickly.
• Experience in banking and/or financial services industry and/or shared services organizations.
• Delivering significant change and collaborating with stakeholders across locations.
• Ability to interact with and influence stakeholders at appropriate levels.
• Self-driven approach and problem-solving ability with adherence to deadlines.
• Experience in project tracking (planning, risk/issue logs, reporting, governance).
• Experience with transformation changes Design & Initiation (D&I) is an advantage.

Capabilities:

• Planning and Plan Management.
• Risk and Issues Management.
• Global Mindset.
• Decision Making.
• Lead Self and Others.
• Business Case and Benefits Realization.
• Change Adoption.
• Financial and Budget Management.
• Tracking, Reporting and Governance.
• Project budgeting and financials.
• Stakeholder Management.
• Resource and Team Management.
• Delivery at Pace.

What additional skills will be good to have?

• Bachelor's degree required.
• Educational studies in Project/Programme Management field desired.

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